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Hospitality

Restaurants compile 38,000 strong blacklist of no-show diners: How should you give feedback to problem customers?

Hospitality

Customer no-shows are estimated to be costing the Australian hospitality industry $75 million a year, with businesses using a restaurant booking platform blacklisting close to...
Job applicants

recruitment and hiring

How to pick a shonky resume

recruitment and hiring

It’s 5.00pm on a Friday and you want to go home. You’ve gone through 150 resumes and none of them stand out. Then you...

Influencers & Profiles

Atkar co-director Phil Grimshaw on the approach that’s helped his family construction supplies business survive for 70 years

Influencers & Profiles

Few small businesses get to celebrate a 70th birthday, let alone be managed by the one family for all that time, but construction supplies business Atkar...

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Leadership

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leadership

How to have challenging conversations while maintaining trust

leadership

As a leader, you need to be able to broach challenging subjects with members of your team and others, while still maintaining effective relationships...

leadership

Have you been ignoring the key to motivating your staff?

Aunty B

I’m SmartCompany’s resident Agony Aunt. I'm taking readers down memory lane with a look at what we were talking about in 2007 ...

@IamAuntyB
#AuntyB

High-flying execs have been saying stupid things for donkey’s years, but the beautiful thing about the internet is it’s all still there ...

More of Aunty B’s musings

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Articles

Is the age of ownership over?

Articles

Owning a car, house or designer bag has always been a big financial commitment, but once upon a time it was a commitment people...

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