Eve Ash

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View > Counselling poor performers: Tuesday, 7 October 2008 Staff sometimes need a talking to, but their performance will not necessarily improve without a proper plan. Here are some guidelines. EVE ASH

View > Managing change and developing performance: Tuesday, 23 September 2008 Performance management, done correctly, can improve not just the person, but the whole workplace culture. EVE ASH

View > Receiving feedback: Tuesday, 16 September 2008 It’s good to invite feedback, but it is what you do with it that counts. EVE ASH

View > 20 tips on giving feedback: Tuesday, 9 September 2008 20 steps to make your feedback effective. EVE ASH

View > Keep talking: Tuesday, 26 August 2008 Give feedback – even if it’s a very difficult person. EVE ASH

View > Dealing with difficult people: Tuesday, 12 August 2008 Got a difficult person you have to deal with? Maybe this will help. EVE ASH

View > Overcoming harassment: Tuesday, 5 August 2008 'Why haven't you got a boyfriend?' It's questions like this that should trigger your alarm bell. EVE ASH

View > Getting decisions made in groups: Tuesday, 22 July 2008 It can be harder to reach a decision when a lot of people are involved, but it needn’t be. EVE ASH

View > Improve your time management: Tuesday, 15 July 2008 Feeling overloaded, stressed? You may need to go back to basics and look at your time management strategies. EVE ASH

View > How hard is it to take initiative and solve problems?: Tuesday, 8 July 2008 People at all levels need to be empowered to make decisions, solve problems and show initiative. It shouldn’t be that hard! EVE ASH

View > Why don’t people listen well?: Tuesday, 1 July 2008 It’s a very useful skill, and one that is frequently underestimated. EVE ASH

View > How to ‘how to’: Tuesday, 24 June 2008 It’s your turn to design and deliver a training session. Here’s how. EVE ASH

View > How to encourage empowered behaviour: Tuesday, 17 June 2008 Here are some tips to help you become empowered and encourage empowered behaviour from your team. EVE ASH

View > What can you do about clockwatchers?: Tuesday, 10 June 2008 The message clockwatchers give out is simple... ‘I don’t want to be here’. Here’s what to do about it. EVE ASH

View > Career control 101: Tuesday, 3 June 2008 Settling on a career, or even changing career mid-stream, does not have to mean personal upheaval – all you need is a plan. EVE ASH

View > Taking the fear out of 360 degree feedback: Tuesday, 27 May 2008 Not everyone likes the idea of a 360-degree feedback assessment. Here’s how to make sure the process is pain-free and productive as possible. EVE ASH

View > Preparing for your performance appraisal: Tuesday, 20 May 2008 Too many people are not getting the best our of their performance review. Here’s how to make the process work better. EVE ASH

View > How to become assertive: Tuesday, 13 May 2008 Standing up for yourself can be done without aggressiveness – in fact, basic assertiveness works best. Here’s how. EVE ASH

View > A training plan will help: Tuesday, 6 May 2008 Do your staff lack skills, or are short on the motivation to learn? Training will help, so this ball’s in your court. EVE ASH

View > Common facilitation mistakes: Tuesday, 22 April 2008 Many people who try and facilitate group discussions often wonder why they get a lousy response and fail to achieve positive outcomes. EVE ASH

View > Facilitation skills – a learned art: Tuesday, 15 April 2008 Sometimes people think they are facilitating a meeting because they are chairing it – well, no. EVE ASH.

View > Performance anxiety: Tuesday, 8 April 2008 There are five big challenges when giving presentations. Here is how to overcome them. EVE ASH

View > Changing our Scripts and Managing Change Without Anxiety: Tuesday, 1 April 2008 Change is very stressful for many. Here are some practical tips on coping with and embracing change. EVE ASH

View > Positive thinking: How to make it yours: Wednesday, 26 March 2008 I have had to learn to think positively – and you can too. EVE ASH

View > Tips on training staff: Tuesday, 18 March 2008 Role play, case studies and business games can motivate staff to learn. EVE ASH

View > Personal goal setting: Wednesday, 12 March 2008 "I've always been excited by personal goals – but too often people miss the mark," says EVE ASH. "Here are my five most common mistakes people make."

View > Set performance standards: Tuesday, 4 March 2008 OK, we've got the performance appraisal's overall goal, we've looked at key results – now we just have to set the standards. Here's how...

View > Performance appraisals – getting results: Tuesday, 26 February 2008 To get results and improved performance from your people, you need to ensure they know what results they are aiming for and what is expected of them.

View > Performance appraisals – making the first step easy: Tuesday, 19 February 2008 Don't make the mistake of thinking all performance appraisals are a waste of time. They're not; and can be a positive experience for managers and staff.

View > Performance appraisals – love and hate: Tuesday, 12 February 2008 Traditional performance appraisals don't work for lots of reasons. The good news is, there's a better way...

View > Let’s make 2008 a winning year!: Tuesday, 5 February 2008 Are you a winner? Do you have the right attitude for success? Take the test...

View > Do you have fear of presentations?: Tuesday, 22 January 2008 Making a presentation can be nerve wracking. Here are some proven techniques to help your confidence.

View > Meetings under control: Tuesday, 15 January 2008 Meetings may be a necessity in your business, but they don't have to be tedious. Here are some effective invigorators...

View > Giving up bad habits: Tuesday, 8 January 2008 The new year is a time to give up bad habits. Here are some helpful tips to get you making the strong commitment you'll need.

View > Depression at holiday times: Tuesday, 18 December 2007 There's a serious side to the silly season, and every employer needs to be aware of the problems that depression can bring to staff. Here are some tips to help cope.

View > Getting back into balance: Tuesday, 4 December 2007 At some stage we all get out of balance with work and our personal lives.Here are some clues on getting your balance back.

View > What is business etiquette?: Tuesday, 27 November 2007 Etiquette is not some forgotten society nuance – it can be a useful business skill. Here are a few tips...

View > Be careful with email: Tuesday, 20 November 2007 What a useful business tool emails are, and what a rod for your back if misused. Here are some essentials...

View > Improving communication: Tuesday, 13 November 2007 Communication – we rely on it in every way in every business, yet often our skills need a lot of improvement. But where do you start?

View > Feedback from all around us: Tuesday, 6 November 2007 Feedback is important – both giving it and receiving. Here are some essential tips to make it work better for your business.

View > Resolve conflict, don’t create it: Tuesday, 30 October 2007 Conflict in the workplace comes up now and then, but resolving issues, not fuelling them, is better for business. Here's how...

View > Consultants: Love them, hate them: Tuesday, 23 October 2007 Consultants can be so helpful – and such a hindrance if not used properly. Here are 10 tips to getting the most out of your consultant.

View > A successful first day: Tuesday, 9 October 2007 Inducting a new employee is not that difficult: just follow the 10 easy steps.

View > Reception skills: Tuesday, 2 October 2007 You don't get a second chance to make a good first impression, and as your reception area is the first impression many clients get of your business, it makes good sense to make an effort here.

View > What are 10 essential interviewing skills?: Tuesday, 18 September 2007 How to conduct job interviews? There are a few basic ground rules.

View > Desperate to impress: Tuesday, 11 September 2007 Want to make a positive first impression? There's more to it than popping a Tic-Tac.

View > Developing emotional competence: Tuesday, 4 September 2007 How do you become more emotionally competent – more aware of your own and others’ feelings? It can be learned: here’s a primer.

View > How to manage and motivate a sales team: Tuesday, 21 August 2007 How do you motivate your sales team? There are seven key skills.

View > How to handle our stress: Tuesday, 7 August 2007 Stressed? Too many projects you can’t offload? You’ll have to deal with the stress instead. Here is how…

View > Managing change: Tuesday, 24 July 2007 Managers need particular skills and characteristics to lead during times of change. Here’s a primer.

View > Turning a vision into reality: Tuesday, 10 July 2007 Time to reinvent the business? There are seven steps from developing the vision to mapping the future. I know: I'm on the path myself.

View > Managing aggression in the workplace: Tuesday, 26 June 2007 Most of us will experience aggression in the workplace. There are ways to recognise and deal with it.

View > Are you a difficult boss that gets talked about by staff?: Tuesday, 19 June 2007 A lot of business owners seem to be oblivious to the affect they have on their people.

View > Discipline or sack?: Tuesday, 5 June 2007 It annoys me so much when good people are let go for poor reasons. There are better ways to more positive results.

View > Giving bad news: Tuesday, 29 May 2007 It’s tough having to give someone bad news, but there are three essential skills that can help.

View > Disempowering leadership: Tuesday, 22 May 2007 Up until today, someone close to me has been working in an oppressive, autocratic government workplace. I find it incredible that here we are in the year 2007 and there are still organisations like this one.

View > Why apologise?: Tuesday, 15 May 2007 Some people find it almost impossible to apologise. They should try it: not only can it defuse situations but it can be very therapeutic.

View > Handling difficult people: Tuesday, 8 May 2007 Difficult people are everywhere – and although I haven't met every one of them, there are some practical steps you can take to handle most types.

View > Who cares?: Tuesday, 1 May 2007 How many of us feel happy at work? All the time? Most of the time? If you are responsible for others, are your people happy at work? Is it a realistic expectation?

View > A quiet word: Tuesday, 24 April 2007 How do you get started when you need to give feedback to one of your colleagues? Here are some suggestions.

View > You get moody, they get moody: Tuesday, 17 April 2007 If your staff are bugging you, take a long hard look at yourself. How you behave influences how they will behave - it’s called the “reciprocity urge”.

View > Why do people resist change?: Tuesday, 10 April 2007 Come back from Easter with a head full of plans? I have. There’s just that one problem: persuading staff – who are already working hard – to take on new ideas.

View > What are the skills of a successful leader?: Tuesday, 3 April 2007 Being a good leader can be achieved in six simple steps.

View > Leadership involves building trust: Tuesday, 27 March 2007 Above all else, employees want honesty in their leaders; they want to be able to trust them.

View > Top 10 strategies for a best practice workplace: Tuesday, 20 March 2007 A happy workplace is a huge asset, and is only 10 steps away.

View > How to be a powerful networker: Tuesday, 13 March 2007 Shy? How to be a powerful networker.

View > Managing angry and abusive callers: Tuesday, 6 March 2007 Stay calm when confronted by an abusive customer call. Here are some tips for to help you stay in control

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