My manager is taking over all of my responsibilities. Help!
Hi, Aunty B,
I am a brand new personal trainer, and I love this career, but I have some concerns about my employer.
I was hired a few months ago at a health club, and during the interview process, was told that they wanted to have a fitness manager in place before they hired an inexperienced trainer.
This manager has rarely been available to help when I have questions or need guidance, because their own personal training business comes first. I also view this as a conflict of interest, because the manager is directly competing with an inexperienced trainer and all of the other trainers for clients. (This same person even tried to purge one of my prospective clients – and this was before I had any yet.)
I would appreciate your feedback. Thank you!
Dear Running out of patience,
That manager is eating your lunch. Any manager responsible for overseeing the work of employees or contractors should be very clear about what their job is and what they are rewarded for. And of course the person reporting to the manager must understand their responsibilities and goals or they become completely demotivated and annoyed – as you are.
In fact, when I employ managers I spend a lot of time trying to suss out if this is a person who can do their job – not the job of their employee. It is very common for managers to not know how to do their job well – or even half well! So they take the work and the credit and the glory and the commission and the clients... And all the time defending their actions with a whole lot of excuses. Like "this is our culture. And it will teach you to be aggressive. And we are changing things, just be patient."
Well a young lady like you who clearly knows what's what can only be patient for so long.
So here is what you have to do. Feel justified in being very annoyed. Suss out other places to work. Line up an alternative job. Then confront your manager. Be very clear about what you want. Be prepared to leave if you don't get it. Make sure in this conversation that you are not fobbed off again.
And meanwhile in the back of your mind keep thinking about how you might grow your business and how you will make sure your managers are doing their job.
Your Aunty B
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