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Emma Koehn

Emma Koehn

Emma Koehn is SmartCompany's senior journalist.
restaurant cafe

Retail

Donut King leads Retail Food Group’s 17% profit increase: Can 3D chocolate printers drive it further?

Donut King is playing a key role in fuelling sales growth at Retail Food Group, but while profits are up 17% at the fast...

industrial relations

Penalty rates decision fires up political debate, but rollout for small business still unclear

The Fair Work Commission’s decision to slash Sunday penalty rates across four awards has sparked political conflict, but exactly how and when the changes...

industrial relations

Fair Work Commission cuts Sunday and public holiday penalty rates for workers in retail and hospitality

The Fair Work Commission has decided to cut Sunday and public holiday penalty rates in the retail, fast food, hospitality and pharmacy sectors, however...

growth

Smart50 winner Prospa eyes off half a billion dollars in SME loans after $25 million capital raise

Small business lender Prospa is gearing up to hire an additional 100 employees in its next stage of expansion, after this week securing a...
restaurant cafe

Hospitality

Restaurants compile 38,000 strong blacklist of no-show diners: How should you give feedback to problem customers?

Customer no-shows are estimated to be costing the Australian hospitality industry $75 million a year, with businesses using a restaurant booking platform blacklisting close to...
aldi

Marketing

Thousands compete for Aldi’s next “testers club”: How to seek shopper feedback and know what to do with it

Discount supermarket giant Aldi has sparked fierce shopper competition with a callout for new members for its popular "testers club" and while the popularity...

Influencers & Profiles

Atkar co-director Phil Grimshaw on the approach that’s helped his family construction supplies business survive for 70 years

Few small businesses get to celebrate a 70th birthday, let alone be managed by the one family for all that time, but construction supplies business Atkar...
Colleagues talking outside their office

People & Human Resources

Coffee, yoga and free snacks: Which work perks actually encourage someone to join your team?

Small business owners are well-acquainted with the challenge of chasing star talent with limited resources, but when it comes to courting staff with non-financial...
Anne Scott Kate Carnell ASBFEO

Finance

Banks urged to act to rebuild trust with SMEs after review of Code of Practice

Australian Small Business Ombudsman Kate Carnell says that if Australian banks don’t adopt recommendations made off the back of a number of recent inquiries...
Using a computer on holiday

Business Advice

“Don’t call me”: Manager makes passionate plea for workers to leave him alone while on holidays

Most small business operators are all too familiar with fielding phone calls at all hours of the day and night, but one manager has...
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Is the age of ownership over?

Articles

Owning a car, house or designer bag has always been a big financial commitment, but once upon a time it was a commitment people...
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