How private labels are lulling us into higher prices

Author: Bri Williams on Print 
There has been quite a bit of press lately about the rise of private labels (house brands) in Australian supermarkets like Coles and Woolworths, and speculation about what this means for brand manufacturers.

An IBISWorld prediction cited in The Age has house brands growing from 23% to 30% share of the $70 billion grocery market in the next five years, and companies like Heinz, De Bortoli and Goodman Fielder are publicly lamenting the dominance of house brands.

As most of us visit a supermarket every week, I thought it was worth examining private labels from a behavioural perspective to understand why we are shifting our consumption to house brands.

How do private labels work from a behavioural perspective?

Private labels are behaviourally persuasive for a few reasons:

  • Rules of thumb: in order to deal with the level of stimulation and choices available to us, we operate on auto pilot a lot of the time, using rules of thumb to guide our decision-making. Private labels simplify our shopping experience because they create one simple rule – "buy this brand because it is good value".
  • Self-herding: private label branding stretches across multiple product categories. The effect is that if I purchase and am satisfied with one category, I will be more prone to repeat my decision for that and extended categories rather than having to trial an alternative brand. It's worth noting the risk for the private labels here – a poor experience of one category can poison all others.
  • Relativity: to understand whether something is good value, we compare it with similar items. Our tendency is to stay away from the extremities – too expensive or too cheap – and settle for something that is somewhere closer to the middle. Amongst others, Woolworths have "Woolworths Select" and "Homebrand" and Coles have "Coles" and "Smartbuy" house brands. This enables them to use one of their brands as their loss leader, leave the supplier's brand as the most expensive and their second brand as the attractive option in the middle.

How our behaviour is changing the supermarket industry

By influencing individuals, private labels are changing the market in a couple of ways:

  • Short-term bias: we are strongly swayed by the immediate rather than long-term, and this has significant consequences for the supermarket industry and why brand suppliers are so worried. We shoppers are buying for now – selecting items that meet our requirements in terms of utility and budget, and house brands are more than ever meeting this brief. The risk with this behaviour is that through our actions, in this case buying house brands, we are slowly driving brand suppliers out of the market. We are being lulled into a future of diminished choice, diminished competition and ultimately, higher prices.
  • Drop in the bucket effect: along with our short-term bias, it is hard for us to contemplate how our individual purchase decisions can impact the whole supermarket industry. We think that our actions are simply drops in the bucket that cannot have a broader implication, and this plays right into the hands of the supermarkets who know that engaging an individual is their path to engaging the mass.

Lessons for other businesses

The rise of private labels clearly shows that shopper behaviour can be changed and new habits formed. House brands have gone from being a dirty little secret in your pantry to a sign of "smart" buying.

For all businesses it means that there are opportunities for growth by understanding how to influence consumer behaviour, and what better rulebook than the field of behavioural economics to change the game? See you at the check out.

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Comments (3)
dtnewick
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written by dtnewick, November 30, 2011
I'm not sure how you get to your conclusion of reducing choice & higher prices. Surely, the outcome in the short term is more choice, cheaper prices & therefore better value? Having arrived here from UK last year, that has also been the UK long term proposition. The UK supermarkets have 3 price options - the value & mid range that you mention, plus a premium range that would rival any private label brand. The private labels have responded with more innovation & better pricing - the competition thus leading to food price deflation over the last decade, rather than the artificial high priced this country suffers from.
BWilliams
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written by BWilliams, December 05, 2011
Thanks for your comment dtnewick, and I'm glad you shared your UK experience because it adds another dimension to how this may play out. My conclusion was drawn from what has happened recently in Australia - the Greenseas tuna range was deleted by Coles in favour of retaining the leading brand and its own private labels. Once you have a dynamic where there is only one Brand and multiple variants of the retailer's own house brand, the control of the category becomes highly concentrated in the hands of that retailer. Not sure whether it is the same in the UK, but in Australia two players, Coles and Woolies, dominate the grocery industry and have been widely reported to be making life difficult for the brands. Market power plus on shelf dominace through private labels will ultimately choke competitive forces.
roydellray
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written by roydellray, December 13, 2011
I just wonder however, how many people buy on auto-pilot, we have been trained to believe that the no-name brands are cheaper and relatively equivalent in quality.

Have we stopped checking and price comparing, I know I have caught myself out a couple of times going to buy a no-name, when the brand name was significantly cheaper.

Food for thought, we need to send a clear message to brand name companies, but at the same time support our local economy.

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