The billionaires' distraction tactics

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Let's get this straight. About a year ago retail billionaire Gerry Harvey told SmartCompany that online retail sales were a dead end, prompting a huge number of our readers to write in telling Gerry that his website was so bad, they purchase their electronic equipment elsewhere.

Now Harvey and fellow retail billionaire Solly Lew are up in arms demanding the government do something about online retailing which they claim is creating an unlevel playing field and sucking away their livelihood, Australian jobs and the Australian way of life.

The government has already tried to shut them up by ordering a productivity commission to conduct an inquiry into the impact of globalisation onto the retail sector and whether sales tax and customs duty concessions on imports are being exploited. Under existing tax arrangements, overseas retailers are able to offer purchases under $1,000 online without attracting GST.

The inquiry will drag on well into next year before concluding that nothing can be done, which is what the billionaires suspect.

So over the weekend they ramped the protests up a notch, threatening to mount a campaign against the government over the uneven playing field.

So why the change of heart? Has luddite Harvey suddenly 'got ' the internet? Has Harvey suddenly understood that the unthinkable has happened and people are actually quite happy buying a couch online? (I did a few weeks ago.)

Well, no. Quite frankly the sceptic in me thinks this could well be a giant distraction tactic by our savvy billionaires.

Here is why. I was having lunch with the head of a major retail chain yesterday who was waiting to receive crucial pre-Christmas sales figures. When they came through, the news was disappointing but not unexpected. While customer numbers are up, sales figures are down, despite the lure of huge discounts.

It is a story I have been hearing since the start of a very wet December. And it is not just consumers that appear reluctant to spend in our stores. B2B also seems sluggish. While there are reports out this morning that maybe things appear a little brighter on the retail front, my feeling is that this quarter's retail figures are going to be surprisingly poor.

There is no one reason why this has happened. We know from past history that the end of a severe crisis like the GFC always has a sting in the tail for small business, retailers and consumers who usually spend the first year of a crisis accusing the media of beating the whole thing up (yes you did!) and then retreating into a shell to lick their wounds while everything bumps along the bottom.

Of course rising interest rates, a rising Aussie dollar and the end of the stimulus package has not helped. And who felt like going Christmas shopping yesterday in the pouring rain and buying shorts and bathers?

Add to that the newly acquired spendthrift habits of Australians who now get more excited at the growing money in their savings accounts than a Boxing Day sale and we are heading into a new year with a fair bit of uncertainty.

Harvey and Lew know this. They also know that every second person they meet has spent years now shopping in Hong Kong, getting their shirts made in the UK and buying their Nikes from the US. I mean, exactly how long has Amazon been around? They also know that the amount being spent on online sites is minimal as a percentage of the overall spend, which is one of the reasons Gerry has never bothered to pay more than lip service to his website.

But what they also know is they are about to get a walloping from shareholders when their quarterly figures are released. Shareholders should want to know what the plans and strategies are to combat the new approach to saving. What are their online plans? How are they going to reverse the poor sales? And why should their executives get big bonuses for poor performance?

So why not throw a giant grenade into the mix to distract everyone from the truth which is that our giant retailers have missed the signs, fallen behind and don't have a plan. That's what I reckon this is all about. And if they hurt a few of their overseas competitors in the process, all the better.

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Comments (4)
Simonvw
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written by Simonvw, December 20, 2010
I am pretty sure Gerry Harvey scoffed at e-commerce and the investments of Amazon and others publicly. We'll those guys have now spent 12-15 years optimising their model. While it might be cheaper to shop in the US now it was not always that way. Most of these online retailers worked on the user experience over a long period of time. I recently bought a computer bag from a local online retailer. I have no idea if it was the best price but the range, service and website were top class.

I once bought a product from Harvey Norman and had to go to consumer affairs to get a refund most online retailers in the USA have very generous return policies.

It's not just about price it's about the whole experience and it's taken a long time and a lot of money for most of the online retailers to get it right. So even if Meyer and Harvey Norman build sites in China etc as they threaten they can't buy the 15 years back for any amount of money.



creardon
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written by creardon, December 20, 2010
Without wanting to be seen to be pandering to my own publisher (as a SmartCo blogger)Amanda, your suspicions are right on the money - not just for the big retailers but the small ones too. The duty debacle is yet another excuse for them to sit on their hands and watch as not only their overseas but also their local online competitors steal business away from them. And by the time the Govt has dealt with it it may well be too late!
Christmas Cheers, Craig
cpn
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written by cpn, December 20, 2010
I too agree with the above comments.

But the problem for G Harvey and other ‘department’ stores is that they sell in so many markets. Websites work best when targeting a specific market. This is something that GH has been unable or unwilling to do.

Bunnings is another example of a poor website without any hooks back into their inventory systems. The best looking website, with massive amounts of stock, but still focussing on a single market, is IKEA. You can check out dimensions, both boxed and built, see stock levels and print out a shopping list all from their website.

Their website compliments their bricks and mortar stores brilliantly. New initiatives such as the IKEA FAMILY card gives you discount on a variety of products and include rewards.
arch
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written by arch, December 20, 2010
While you're all quite happily beating up on the billionaires you should be thinking about the sector which employs the most people in Australia, the small business sector. While a lot of small businesses are actively and productively pursuing on-line strategies, competition from overseas branded product coming in without duty, GST or outrageous port and transport charges make it very difficult to compete. On top of that the big brands are losing sales in Europe and the US (due to their crashing economies) and are trying to win market share by lowering wholesale prices in those markets while maintaining prices in Australia (despite the increase in the value of the Ozzy $).
On a related issue, I recently took a shipment in from China. The air freight was $60 door to depot. I asked the lady at the counter what it would cost to send it back to the source... the answer $360. Same vans, same planes, same people, 6 times the price. If we Australians are going to compete in this magic globalisation, it has to be on the basis of a level playing field.
If nothing comes of this commission, which is just another "Yes Minister" approach to government by a Prime Minister who has not even the first idea of impacts of government decisions and policies on Australian businesses (note: insulation, mining tax, schools etc) then it simply delays Australia's entry into this burgeoning marketplace. Sure, Gerry and the boys are 15 years behind..... guys..... so's Australia.

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