Telstra investigated by industry watchdogs for sending 220,000 letters with private customer details
Thursday, 28 October 2010
The Australian Communications and Media Authority and the Privacy Commissioner will investigate how Telstra sent 220,000 letters to customers containing the private details of other Telstra users.  ...

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ACMA says industry response to telco complaints inquiry “falls short”
Monday, 27 September 2010
The Australian Communications and Media Authority says the submissions provided by telcos as part of its inquiry into reducing customer complaints do not contain any concrete solutions and the industry needs to step up.  ...

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ACCC urges caution on 3D television
Thursday, 23 September 2010
The Australian Competition and Consumer Commission, together with the Australian Communications and Media Authority have urged shoppers to be cautious when buying 3D televisions to watch sports broadcasts.  ...

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Telcos must compensate users for misleading advertising, lobby group says
Thursday, 09 September 2010
The telecommunications industry must introduce compensation for users misled by deceitful advertising and actually impose real caps on internet plans instead of simply reducing speeds after breaching a quota, industry lobby group ACCAN says.  ...

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ACMA issues warning on new Do Not Call scam
Friday, 03 September 2010
Consumers and businesses must be vigilant in avoiding a new telemarketing scam, in which callers offer to sign up individuals to the Do Not Call register for a fee, the industry watchdog has warned.  ...

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ACMA cracks down on SMS scams with new laws
Tuesday, 10 August 2010
The Australian Communications and Media Authority has introduced new laws allowing it to crack down on SMS scams.  ...

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Communications watchdog approves mobile services on airlines, but telcos not impressed
Friday, 30 July 2010
Some telcos believe the licensing arrangements will restrict their ability to actually provide these services at all.  ...

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ACMA to launch inquiry into telco complaints
Wednesday, 21 April 2010
The Australian Communications and Media Authority will launch an inquiry into the telecommunications industry's handling of customer complaints, after new figures show grievances to the Ombudsman have now reached over 900 per day.  ...

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Spam king fined $210,000 by Federal Court, ACMA supports decision
Wednesday, 23 December 2009
A New Zealand citizen living on the Sunshine Coast has been ordered by the Federal Court to pay a $210,000 fine for taking part in the world's largest spam operation.  ...

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Vodafone fined $110,000 for spam SMS messages
Wednesday, 11 November 2009
Telco giant Vodafone Hutchison Australia has been hit with the biggest fine ever received for breaching the Spam Act for sending unsolicited SMS messages during a marketing campaign for Coca-Cola.  ...

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Communications watchdog slams ISP for unauthorised credit card deductions
Monday, 07 September 2009
The Australian Communications and Media Authority has taken action against Perth-based internet service provider Web Ace and says the company deducted money from customers' credit cards without their permission.  ...

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MYOB slammed for spam violation
Wednesday, 26 August 2009
Accounting software company MYOB has been slammed by the Australian Communications and Media Authority for sending spam to computer users without their consent.  ...

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Telstra fined for breaching Do Not Call laws
Wednesday, 19 August 2009
Telstra has been forced to pay $101,200 to the communications authority after one of its call centres contacted people on the Do Not Call Register.  ...

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Do Not Call complaints plunge
Tuesday, 07 July 2009
The number of complaints from consumers about the Do Not Call register has plunged 60% in the last year, according to data from the Australian Communications and Media Authority.  ...

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Crackdown on premium SMS scams
Tuesday, 19 May 2009
Companies that offer "premium SMS" services will be closely monitored by the Australian Communications and Media Authority when a new industry code of practice is brought in next year.  ...

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Westpac warned on Do Not Call breach
Wednesday, 18 March 2009
Westpac has been issued a warning from the Australian telecommunications watchdog for breaching laws related to the Do Not Call register, and risked incurring a $1.1 million fine.  ...

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Telecommunications groups top Do Not Call complaints
Friday, 16 January 2009
As many as 55% of complaints received by the Australian Communications and Media Authority are related to telecommunications companies making unwanted phone calls. ...

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Optus fined $110,000 for SMS spamming
Thursday, 15 January 2009
Optus has been hit with two fines totalling $110,000 for allegedly sending 20,000 text messages without properly disclosing which company they were from.  ...

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Dodo hit with heavy fine for breaches of Do Not Call Register
Thursday, 23 October 2008
Telecommunications company Dodo Australia has been fined $147,400 after the Australian Communications and Media Authority alleged that an offshore call centre made marketing calls on its behalf to numbers on the Do Not Call Register. ...

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