News and interviews on Chris Chapman including trends, features, blogs and community conversations from an Australian business perspective.
Thursday, 28 October 2010
Details of customers’ silent numbers and phone plans were in letters to sent wrong addresses
Monday, 27 September 2010
ACMA says submissions provided by telcos as part of its inquiry into reducing customer complaints do not contain any concrete solutions and the industry needs to step up.
Thursday, 23 September 2010
The ACCC, together with the Australian Communications and Media Authority have urged shoppers to be cautious when buying 3D televisions to watch sports broadcasts.
Thursday, 09 September 2010
Industry lobby group ACCAN says the telecommunications industry must introduce compensation for users misled by deceitful advertising.
Friday, 03 September 2010
Industry watchdog warns consumers and businesses must be vigilant in avoiding a new telemarketing scam, in which callers offer to sign up individuals to the Do Not Call register for a fee.
Tuesday, 10 August 2010
The Australian Communications and Media Authority has introduced new laws allowing it to crack down on SMS scams.
Friday, 30 July 2010
The days of making sure your mobile phone is switched off during a flight may be history, with the communications watchdog today finally approving licensing arrangements for mobile communications on airlines.
Wednesday, 21 April 2010
The ACMA will launch an inquiry into the telco industry’s handling of customer complaints, after new figures show grievances to the Ombudsman have reached over 900 per day.
Wednesday, 23 December 2009
A New Zealand citizen living on the Sunshine Coast has been ordered by the Federal Court to pay a $210,000 fine for taking part in the world’s largest spam operation.
Wednesday, 11 November 2009
Telco giant Vodafone has been hit with the biggest fine ever received for breaching the Spam Act for sending unsolicited SMS messages during a marketing campaign for Coca-Cola.
Monday, 07 September 2009
The ACMA takes action against internet service provider Web Ace, claiming the company deducted money from customers’ credit cards without their permission.
Wednesday, 26 August 2009
The ACMA slams MYOB for sending spam to computer users without their consent.
Wednesday, 19 August 2009
Australia's biggset telco hit with big fine after watchdog fines call centre contacted people on the Do Not Call Register.
Tuesday, 07 July 2009
New data shows consumer complaints have dropped substantially since the launch of the Do Not Call register.
Tuesday, 19 May 2009
Companies that offer premium SMS services will be closely monitored when a new industry code of practice is brought in next year.
Wednesday, 18 March 2009
Westpac has been issued a warning from the Australian telecommunications watchdog
Friday, 16 January 2009
As many as 55% of complaints received by the Australian Communications and Media Authority are related to telecommunications companies making unwanted phone calls.
Thursday, 15 January 2009
Optus has been hit with two fines totalling $110,000 for allegedly sending 20,000 text messages without properly disclosing which company they were from.
Thursday, 23 October 2008
Telecommunications company Dodo Australia has been fined $147,400 after the Australian Communications and Media Authority alleged that an offshore call centre made marketing calls on its behalf to numbers on the Do Not Call Register.