In my mind, ingenuity, the ability to be able to create something from nothing and the ability to problem solve all have to be right at the top the list.

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I love Valentine's Day. I'll admit it - as uncool and lame as some of you will think that is, I get a real kick out of it.

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I've always been really inspired by my father-in-law who left the forestry industry when he was about my age to become a doctor. I know so many people who stick it out in jobs every day that they don't love and his story always shows me that if you have the passion and think you have potential – age shouldn't be an impediment.

When my husband and I first moved in together I was shocked at his atrocious taste. No – we're not talking the overly large collection of heavy metal inspired t-shirts here (I would have been unable to get him to budge on them), I'm talking about the fact that he liked CRUNCHY peanut butter!

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As I recently drove up to a house to pitch for new business, I was a little shocked to see a competitor drive out of the street having just left the house I was going to. I'd been told there would be no competition for this business and as soon as I saw this car I knew it was game on. During the pitch I asked if there were other companies we were going up against and I was told there were numerous.

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I used to think I was open to change. I used to even go as far as to say that I embraced, loved and welcomed change.

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I'll often say that The Five Love Languages is the best book I've read in years. Now, it has huge pink love heart on the front cover and has fundamentally been written to help people improve their romantic relationships – however, I'm happy to go on record as saying that it can be one of the best business books you'll ever read too.

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Here are 12 easy and very simple ways to improve your customer service.

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This article first appeared July 23, 2009.

At 18 I received some of the best life and "interview" advice from my boss at the time, Nick. I was interviewing with him and he asked me about where I was working at the time. I proceeded to tell him I couldn't wait to get away from the place because I really was having issues with the boss.

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This weekend we gave two rectangle pieces of material to my mother-in-law and asked her to sew them together into a table cover for us. Moments later, with a whirl on her sewing machine she handed them back to us, sewed end-to-end into a really long rectangle, when what we actually wanted was it sewn side-to-side into a square.

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