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Thursday, 27 August 2015

“Pure play online and pure play offline retail is dead”: Five retail trends for 2015 and beyond

Sands told the ACRS Retail Insights seminar this morning that retailers need to be blended across channels and not just dedicated to one channel. by Cara Waters

Wednesday, 26 August 2015

Why customers still talk like their parents

Last week I attended a focus group and what I learnt is that even in the digital age some old-fashioned notions still apply. by Brian Walker

Monday, 24 August 2015

Survival of the most adaptive

Buying patterns have changed and you need to change with them. by Sue Barrett

Monday, 17 August 2015

If you’re not selling, you’re supporting someone who is

There is no excuse for anyone in any organisation saying "I’m not in sales". by Sue Barrett

Myer shows what retailers should obsess about

I almost wept with happiness as I called my broker Charlie and said it’s time to buy Myer shares again. by Kevin Moore

Wednesday, 12 August 2015

Reinvent how you do inventory

Digital need not just be about communicating with customers - it can also help manage, and more importantly, move stock. by Brian Walker

Friday, 31 July 2015

Scents into dollars: How to use a consumer’s sense of smell to boost sales

Are you asking how to get customers to dip into their wallets and spend big at your store? The answer could lie in our sense of smell, according to scented branding expert Samantha Taylor. by Broede Carmody

Tuesday, 28 July 2015

Heavenly way to customer loyalty

How to turn your customer service around to deliver a loyalty leap of up to 40%. by Michel Hogan

Friday, 24 July 2015

Is your Big But getting in the way?

Take ownership when you let someone down, especially when the stakes are high. by Trent Leyshan
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