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Modern customer service: engage customers, empower employees, adapt quickly

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Gone are the days of customer service as a face-to-face service. Now, the modern customer service representative could be dealing with customers on a wide range of interfaces: from the website, to social media, all the way back to the face-to-face. This is why understanding modern customer service, and creating best practice standards is essential to the success of your organisation.

The behaviour of the customer has changed. Now, 98 per cent of customers move between devices in a single day. And all it takes is one inconsistent experience to damage a relationship. Now, more than ever, the customer needs to be the centre of your service strategy.

Download this resource to find out more about modern customer service best practice.

 

Modern Customer Service

Oracle

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