Author: Brian Walker on
13 February 2012
“It makes no sense to worry about things you have no control over because there's nothing you can do about them, and why worry about things you do control? The activity of worrying keeps you immobilised”. – Wayne Dyer.
Author: Brian Walker on
24 January 2012
We still hang on to our central mission as a retailer that our stores are simply there to “sell stuff”. But as consumers change their shopping habits and seek experiences and solutions, this central mission is fast becoming old-fashioned and doomed to failure.
Author: Brian Walker on
17 January 2012
An optimist stays up until midnight to see the New Year in. A pessimist stays up to make sure the old year leaves. – Bill Vaughan.
Author: Brian Walker on
11 January 2012
This article first appared May 24, 2011.
In the past year I have walked through shopping malls across Australia, China, Singapore, Europe and the UK. I have witnessed astounding differences in the standard of retailing across the world. This has inspired me to make a few comments to the key retail design principles that really impact on the customers' mind and in turn leads to higher sales and profits.
Author: Brian Walker on
20 December 2011
As we know, up to 30% of all retail trade is done in the Christmas/New Year period for many retailers, and as such we are now playing in the "Grand Final" of retail.
Author: Brian Walker on
14 November 2011
To be a truly cross channel retailer we need to establish one simple underlying principle and that is that we truly do have a single view of our customer.
Author: Brian Walker on
28 October 2011
Online you can "poke" someone, "like" something, "friend" someone, "share" something but nothing can replace the experience that a face-to-face meeting provides.
Author: Brian Walker on
9 September 2011
How many of us are deeply entrenched in the forest of business, each perspective clouded by an intermittent branch or leaf that blocks your view?
Author: Brian Walker on
23 August 2011
Over the last few years we have been used to comments such as credit is necessary. And now we hear industry leaders talk about the two core disciplines of retail being control of working capital management and control of cash.
Author: Brian Walker on
27 July 2011
You would think that in tougher economies the art and skill of winning and engaging customer loyalty would be absolutely paramount to every retailer. Well, the reality is that most customer service is generally not wonderful, it's merely passable.
