Author: Brian Walker on
28 October 2011
Online you can "poke" someone, "like" something, "friend" someone, "share" something but nothing can replace the experience that a face-to-face meeting provides.
Author: Brian Walker on
9 September 2011
How many of us are deeply entrenched in the forest of business, each perspective clouded by an intermittent branch or leaf that blocks your view?
Author: Brian Walker on
23 August 2011
Over the last few years we have been used to comments such as credit is necessary. And now we hear industry leaders talk about the two core disciplines of retail being control of working capital management and control of cash.
Author: Brian Walker on
27 July 2011
You would think that in tougher economies the art and skill of winning and engaging customer loyalty would be absolutely paramount to every retailer. Well, the reality is that most customer service is generally not wonderful, it's merely passable.
Author: Brian Walker on
5 July 2011
Have you ever been at the Monday morning retail team meeting and heard the following?
Author: Brian Walker on
9 June 2011
The secret to a focused, motivated and goal focused retailer is generally not found in the shop.
Author: Brian Walker on
24 May 2011
In the past year I have walked through shopping malls across Australia, China, Singapore Europe and the UK. I have witnessed astounding differences in the standard of retailing across the world. This has inspired me to make a few comments to the key retail design principles that really impact on the customers' mind and in turn leads to higher sales and profits.
Author: Brian Walker on
5 May 2011
Recently, I worked with a retailer whose management of inventory didn't put them into the top 10 of effective merchandise managers. For one thing their point of sale system was not linked to their merchandise management system.
Author: Brian Walker on
27 April 2011
Have you heard the one about the unhappy customer who actually told you that they had just received a poor customer service experience and typically told you at a barbeque or social event where plenty of people were listening?
Author: Brian Walker on
14 April 2011
Recently I walked through one of our countries most popular regional shopping centres and once again the “sameness” of retail offer within the same categories stood out.
