Are you delusional? If you are relying on customer feedback, prepare to be misled
If you are relying on listening to your customers to tell you what you should do, you are delusional. Worse than that, you are irresponsible.
Bri Williams is an authority on behavioural economics applied to everyday business and personal effectiveness.
Does labelling a hole par four or five change golfer performance?
Through a quirk of United States’ Golf Administration (USGA) decision…