We need to be providing customers with a forum to receive this feedback. We need to be facilitating regular customer surveys.
My husband is the primary caretaker of our two boys and does the pick-up and drop-off, the school activities and makes lunches every day.
Just like a marriage or any significant partnership, it takes a lot more than chemistry to make a business partnership work.
In the short space of three-and-a-half years, we went from doing all the day-to-day tasks ourselves to directing a team of 21.
Typically, when sales drop, most business owners default to retreating and cutting costs. However, this is actually the time when you need to accelerate.