In a previous post, I advocated yet again that systems can be the solutions behind most of the firefighting that goes on in daily business. …

Imagine you have a car and you suddenly start to have these problems:   1) The engine is not starting 2) The air conditioning is not workin…

In my last post ‘Ignore what your customers say, and some…’ I tried to convince you that you may know more than your customers about w…

My Customer Satisfaction Charter goes like this:   Ignore most of what your customers tell you what they want … they usually don’t me…

Last month I posted a riddle – if you did not see it then check it out before continuing to read: What is it?   Thanks to all the emails …

What is it?   It helped win the war against the Nazis. It will save the lives of hundreds of children before you finish reading this parag…

A gruelling 100km walk in the hilly bushland of New South Wales gave me a valuable example of a basic but powerful business principle.   If…

Archimedes, one of the most influential thinkers and inventors of antiquity, understood the power of leverage. While “moving the world” …

Do you want to know the surest way to get what you want in business? Then watch your language …Let me explainWhat is the difference betwee…

In general, there are two types of business risks (and uncertainties) that not only can you not eliminate from your business, but they actua…