In a previous post, I advocated yet again that systems can be the solutions behind most of the firefighting that goes on in daily business. …
Imagine you have a car and you suddenly start to have these problems: 1) The engine is not starting 2) The air conditioning is not workin…
In my last post ‘Ignore what your customers say, and some…’ I tried to convince you that you may know more than your customers about w…
My Customer Satisfaction Charter goes like this: Ignore most of what your customers tell you what they want … they usually don’t me…
Last month I posted a riddle – if you did not see it then check it out before continuing to read: What is it? Thanks to all the emails …
What is it? It helped win the war against the Nazis. It will save the lives of hundreds of children before you finish reading this parag…
A gruelling 100km walk in the hilly bushland of New South Wales gave me a valuable example of a basic but powerful business principle. If…
Archimedes, one of the most influential thinkers and inventors of antiquity, understood the power of leverage. While “moving the world” …
Do you want to know the surest way to get what you want in business? Then watch your language …Let me explainWhat is the difference betwee…
