Business Advice

Pizza Hut fans fume after orders glitch results in overcharging … Calls for clarity on small business tax cuts … 7-Eleven to ramp up fresh food

Emma Koehn /

Pizza lovers have unleashed their rage on social media after problems with the Pizza Hut ordering platform over the weekend resulted in some hungry punters being charged up to five times for their orders, reports news.com.au.

Customers reported being charged three, four or five times for pizzas, some of which never arrived.

A spokesperson for the fast food business explained there had been a problem with credit card details being stored when an order was placed, which prompted customers to attempt the same order multiple times.

“The issue was found to be with the credit card processing system not recognising and registering the orders. At no point was any customer data at risk and there were no security breaches,” the company said.

Confusion continues over small business tax cuts

Small businesses and accountants remain confused about exactly how the government’s small business tax cuts operate, reports Fairfax, with the tax office saying small businesses won’t automatically receive the reduced rate.

The tax community has been calling for clarity on the rollout of the new 27.5% company tax rate for small businesses, after questions were raised in July over whether the new rates applied to passive investment companies and trusts.

Fairfax reports there is still uncertainty about exactly which companies the lower rate applies to, but the Australian Tax Office says small businesses have to apply for an amendment to receive the new rate, and it will not be processed for them automatically when they file their tax statements.

7-Eleven looks to fresh food offering

Convenience store operator 7-Eleven says it will be “deliberately” moving into the fresh food sector as it looks to expand beyond snack foods into fresh and healthier offerings, reports The Australian.

Chief executive Angus McKay said the $4 billion company considers fresh food a key earnings driver going forward, and while the humble Slurpee will still feature in stores, giving customers choice is a top priority.

“So if you want a Slurpee by all means have one but equally if you want a piece of fruit or a sandwich or salad you can find that also in our stores,” he said.

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Emma Koehn

Emma Koehn is SmartCompany's senior journalist.

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