Business Advice

Small businesses hit out at Paypal over account freezes … Optus apologises for Virgin check-in outage … Brisbane small business takes on super gender gap

Emma Koehn /

Small businesses have raised complaints about processes at Paypal, with one founder claiming the payments platform is withholding her money two months after she provided details for an audit review.

Portraits business One Sonny Day has told Fairfax  its account frozen for two months after Paypal requested the business complete an compliance review in August. When the business went to complete the review initially, two required documents didn’t upload correctly, leading to Paypal putting limits on the company’s account.

The documents have since been provided, but company co-owner Bridget McLister says the business is being prevented from withdrawing cash from its account, despite multiple attempts to contact Paypal to reverse the freezing of the account.

Paypal said while it could not comment on individual cases, it aimed to resolve these issues in a swift manner. The company has reportedly been told its funds will now be released.

Virgin check-in outage blamed on Optus service

Optus has issued a statement apologising to Virgin Australia customers after an outage of its services delayed check-ins for flights over the weekend, hitting passengers travelling to the NRL Grand Final.

The issues also affected the Adelaide Football club, who were flying home after a grand final loss to Richmond in the AFL grand final on Saturday.

The Australian reports Optus has confirmed the issue has now been resolved, while both companies have apologised to customers after flights from Sydney, Melbourne and Brisbane operated by the carrier were delayed on Sunday.

Brisbane business tackles super gap head-on

Building and construction training facility The Construction Training Centre has jumped at the chance to level the playing field on superannuation, offering its female employees an extra one percent in guaranteed contributions.

The Courier Mail reported last week the business was put the idea into practice after it received a unanimous seal of approval from the board and staff .

“Women, in general, have considerable time away from the workplace either in the form of maternity or carers leave, or returning as part-time or casual workers,’’ the company’s chief executive Phil Diver said.

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Emma Koehn

Emma Koehn is SmartCompany's senior journalist.

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  • bezbox

    Discrimination is the unjust or prejudicial treatment of different categories of people, especially on the grounds of race, age, or sex. Providing female employees an extra percent towards superannuation is discrimination against male employees.