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Woolworths bags new shoppers in market share grab … New charges for Uber Australia customers … Electronics companies feature on NSW complaints register

Emma Koehn /

Supermarket giant Woolworths has come out on top of Deutsche Bank’s Battle for Baskets report, with a survey of 2,400 shoppers showing Coles and Aldi have lost regular shoppers over the past year to Woolies.

Business Insider reports the survey revealed Woolworths was the best improved across a variety of the survey’s customer metrics, and was expected to continue to hold a steady 34% of the market, as Coles dipped slightly compared with years prior, to 27%.

“It is not only loyal Woolworths shoppers who have observed the improvement; unlike last year, consumers who primarily shop at other formats are beginning to take notice,” Deutsche Bank said.

New charges for tardy Uber customers

Uber customers who make drivers wait will be charged new fees, after the ride-sharing app introduced a per-minute late fee last Wednesday, reports news.com.au. 

Customers who make drivers wait more than two minutes will face a 55c-per-minute surcharge.

Drivers will now also be able to cancel a fare after a customer has left them waiting for five minutes, as well as being able to immediately decline a ride request through use of a “no thanks” button on the driver side of the app.

Viagogo, electronics retailers top complaints list

October data from the New South Wales Office of Fair Trading’s complaints register has seen ticket seller Viagogo take out top spot again for the most consumer complaints.

The ticketing business had 33 complaints lodged against it in October, with Samsung Electronics not far behind on 27 complaints.

Fair Trading highlighted the number of electronics retailers making appearances in the lead up to Christmas, with Apple and Harvey Norman rounding out the top four most complained about companies for October, with 26 complaints each.

Read the full list of complaints here. 

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Emma Koehn

Emma Koehn is SmartCompany's senior journalist.

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