Apple’s secret employee training manual reinvents customer service in 7 ways
Friday, August 31, 2012/
Apple’s ‘secret training manual’ created a huge stir when Gizmodo leaked its details this week.
It contained lists of words Genuis Bar staffers aren’t allowed to use in front of customers. For example: no Apple products are hot — at most, they’re “warm”.
Leadership expert Carmine Gallo finds some beneficial lessons amid the cringe-worthy barrage.
Read his story here at Forbes.