Ombudsman confirms it will investigate Uber’s compliance with workplace law: Could this set a precedent for the gig economy?

Uber fringe benefits tax exemption


The Fair Work Ombudsman has confirmed it has commenced an investigation into ride-sharing company Uber, in what experts warn could be actions that eventually set new precedents for Australian businesses.

In a statement to SmartCompany this morning, the ombudsman confirmed it was will be delving into the hiring practices of the ride sharing service in Australia, ensuring it complies with federal workplace regulations.

“I can confirm that the Fair Work Ombudsman has commenced an investigation into Uber, with the purpose of determining whether the engagement of Uber drivers is compliant with Commonwealth workplace laws,” a spokesperson said.

“As this is a live investigation it would not be appropriate for us to comment any further.”

A group of Uber drivers and other ridesharing applications known as RideShare Drivers United (RSDU) have been pursuing the fair work investigation, and says its representatives met with investigators earlier this month in a bid to have Australian Uber drivers classified as casual employees rather than contractors.

The group believes the lack of control provided to Uber drivers means they cannot be classified as independent contractors. They claim that to be classified as contractors, drivers must be able to grow their business, negotiate prices, issue invoices, and scrutinise Uber’s booking system and earning metrics.

“Uber currently does it all ‘on behalf of drivers’ while drivers have absolutely no say over any of these important business decisions/functions, in what appears to be a classic ‘sham contracting’ arrangement,” the RSDU said in a statement.

In a statement to SmartCompany, an Uber spokesperson said 60,000 “driver partners” choose to use the Uber app “because they like setting their own schedule and being their own boss”.

“We will be happy to assist the Fair Work Ombudsman with any questions they may have”, the spokesperson said.

In a list of demands on behalf of Uber drivers in Victoria, the RSDU outlined it was gunning for loosening of the company’s deactivation policy, for Uber to pay its own GST, and for an increase in base rates, claiming most drivers in Victoria “are making a loss driving at current base rates”.

Driver classification ruling “very significant”

Employment law partner at Holding Redlich Rachel Drew tells SmartCompany the confirmation the Fair Work Ombudsman (FWO) is looking into Uber is “very significant”, as there have so far been no decisions made in relation to Uber drivers in Australia.

Drew highlights an ongoing case in the UK where it was found Uber drivers in the country should be paid a “national living wage” and should be classified as employees instead of contractors. Uber in the UK is currently in the process of appealing the case.

“In the UK, while Uber had set itself up in documentation to be a tech company providing support through its app, the reality was the nature of the relationship with drivers was one of employment,” she said.

Drew believes the UK case could inform the perspective of the FWO on Australia’s situation.

With Uber having leading the development of the gig economy in recent years, a decision on its worker classification could have widespread ramifications for the wider sharing economy.

Drew says it’s a “wait and see” situation, but says if a decision is made to classify drivers as employees, a similar decision could be made for other businesses.

“In my opinion, if Uber’s drivers are classified as employees, it is likely the same decision would be made around Deliveroo and the other types of bicycle based gig economy businesses,” she says.

“It would be unusual if a driver for Uber providing a substantial tool for trade in the form of a car was considered an employee, but a Deliveroo driver with a bicycle was not.”

In terms of the RSDU’s claims around the level of control provided to Uber drivers, Drew acknowledges that to be a “relevant factor” in deciding if a worker is an employee or independent contractor, but notes there are a range of other factors.

“It’s mainly around whether or not the contractor is developing a business or goodwill in a business, or if they’re just providing a service,” she says.

“Is the worker genuinely running a business or are they just working under the director of an employer?”

If Uber drivers are eventually found to be classified as employees, a huge undertaking of repaying and sorting out entitlements could be required: A task that Drew believes the FWO won’t shy away from.

“The Fair Work Ombudsman is not afraid of hard work,” she says.

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4 years ago

If FWO found for the Uber drivers and classified them as “employees” rather than “contractors”, Pandora’s box is being opened. This could easily prompt an investigation into courier and other delivery companies by the regulator. Under the terms of their contract, they are engaged as contractors but also have to supply a van or truck, possibly in company specific livery, pay for uniforms, running costs, etc but still comply with company rules. These drivers’ business is dependent entirely on the company providing them with the delivery or pickup work and so classifying them as employees with all attendant costs could have a far reaching effect on the price of goods sold here.

4 years ago

Yep, good idea. We will go downhill even faster with the assistance from FWA

Ben Jones
Ben Jones
4 years ago

It’s open and shut case. A contractor must wear their own branded clothing with business name. And that’s not uber. They can do what they want when they want. Also no matter what the finding uber is responsible for workers Comp and super if these contractors are sole traders, which they most likely are as setting up a company is only worth doing if u earn at least 80k pa. can’t see a driver making that much after uber takes its cut. But fear not, uber will dictate new laws to the govt just like when they just started their business flouting laws and making taxi licences worthless

Peter Morgan
Peter Morgan
4 years ago

Too much government.

4 years ago

If an uber driver thinks he/she is not making enough money with the working conditions then why do they continue being an uber driver? I guess it is not for everyone. If uber drivers are trying to make a living by just taking passengers then they really need to work out if it is worth it or not. But if they are going in the general direction to do other things and they take a passenger then it is a totally different story. Also uber drivers can choose not to take a job. That simple fact in itself means they are not an employee.
If they are declared to be employees I can see the price going to up or the service not being offered anymore. I can see this as being a loose loose situation. The general public will have to pay more and many drivers will loose a source of income.

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