Bad online reviews can make or break a business, with a single negative comment enough to turn away a potential customer or client.
The FWC took the view the employee’s failures were not wilful or deliberate, but rather were “mistakes” from a lack of diligence.
Implementing a good cyber security strategy is key for your business to keep running smoothly.
Dodo, internet that flies, but not fast enough to stream in Ultra HD, according to the consumer watchdog.
Energy and Resources, Politics
How will the government’s default pricing measures work? Are they the best solution? And will small businesses be disadvantaged?
Striking a balance between a digital touch and human touch will be the competitive differentiator in the customer service space.
A Melbourne-based grocer has been ordered to pay a hefty fine after stealing wages from workers for at least two-and-a-half years.
THe ACCC has lost a bid to prosecute Woolworths over allegedly misleading claims about the biodegradability of eco-friendly crockery.
We need to be providing customers with a forum to receive this feedback. We need to be facilitating regular customer surveys.
Australian companies must give consideration as to how they deal with “eligible whistleblowers” following changes to the law.