This business owner camped outside his client’s office to chase a payment that was 742 days late: How far have you gone?

How far have you gone to recover an unpaid debt?

This Canadian building engineer resorted to camping outside his client’s office until they coughed up cash for payments that were overdue by more than 700 days.

Mark Lawrence of M. Lawrence Engineering posted a public apology on his LinkedIn and Facebook pages telling his own customers he can’t be there for them due to some unfinished business.

Lawrence, who works on large scale building developments, waited patiently for two years to get paid by this client.

Martin Lawrence Engineer camps outside client's office to get paid

Luckily, the camping trip didn’t last too long.

Later that afternoon, the client offered Laurence a “small nominal payment” and agreed to pay off the remainder in small amounts on a bi-weekly basis until all invoices are fully paid.

“We’re happy with that, as we’ve been trying to suggest that to them for (literally) years!” Lawrence said on his business’ Facebook page.

If the client doesn’t comply with this agreement, however, Lawrence will be back much sooner.

“I’ll be back on June 10th if the next instalment doesn’t arrive. Stay tuned!” he said.

Melbourne-based Kat the Label founder Kate Nixon told Smart Company not being paid on time is a headache she faces regularly.

“I’m a tiny lingerie label and I design all my pieces myself and have them manufactured overseas. I’ve had one international stockist order garments and then never pay or respond, shut down their social media and website,” she says.

“I’ve had an Australian store ignore my calls for months for pieces she ordered on consignment but kept avoiding payment even though she sold all the garments. She even blocked my phone number [so] I had to call from a friends phone to get an answer!

“I eventually got paid but it’s not worth the headache! It sucks these established businesses walk all over the little guys. Now I strictly require all payment upfront!”

Lawrence’s initial post stirred up quite a debate on LinkedIn with more than 12,000 likes and 2500 comments from a sudden burst of debt collection pundits.

But some notable points were made.

Act early

One LinkedIn commenter said Lawrence should have acted earlier, perhaps at the 90-day mark.

“‪For every day an invoice goes unpaid the chance of non-payment increases exponentially,” they said.

“You could have filed for breach of contract long ago. Good luck though.”

Seek external help

“Hire a lawyer. Not LinkedIn,” said another commenter.

“I think you need to hire a new person to do your collections!” added another.

Stick it to the man

There was also a wave of support for Lawrence as a small business operator.

One entrepreneur said cashflow is critical for small businesses.

“It is amazing how many big companies like to have their small suppliers [and] consultants bankroll them,” they commented.

“If payment is late we stop work – doesn’t help when we are at the end of the project. I hope you were successful in getting your payment.”

A fellow business owner endorsed the same approach.

“Never complete projects without 95% payment in hand,” they commented.

“If after a few projects go unpaid stop work on all project until brought up to date. The next contract with this client should have a late payment clause with either daily fees or a percentage of the job as overage.”

But if they still don’t cough up, maybe this might work.

How to deal when clients don't pay you

SmartCompany has contacted Lawrence for comment and is awaiting response.


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Laurie Dacy
Laurie Dacy
6 years ago

This is one of the subterranean failings of Australian Justice. Lawyers and bureaucrats are useless. The courts just say, ‘Yes they owe you’. The sheriff just suggests you talk to each other! Directors should be personally responsible for their business debts, dedicated courts should expedite judgments and bailiffs should confiscate property in settlement. When honour fails, you are on your own, so you may do as the Canadian creditor did. Good on him.

6 years ago

“Hire a lawyer. Not LinkedIn,”

& then they hire a lawyer – then everybody (except) ends up bankrupt.

Sam Hain
6 years ago

I had a lawyer who delayed and delayed and delayed paying for a completed website. Having gone through the process of debt collection to no avail, it was time to pull the big guns out. I contacted Australian Business Lawyers through my membership of the NSW Business Chamber who advised me that it would be unwise to pull the site down from the web as my contract had said I would supply hosting for 12 months. They did however tell me that the IP of the site was mine and perhaps I could instigate some commercial pressure. So in the middle of the night I had a brain wave to put a pop up notification that required click to close every time someone entered the site. The notification advised the outstanding amount owing on the website for all potential clients. As you could imagine this got some rather swift action and the account was settled within 2 days. ?

Justin Tyme
Justin Tyme
6 years ago

As a young business man, I had completed some work for a large company, 1986. After waiting 90 days and getting every excuse in the book, I walked into their reception and asked for accounts payable. Can’t be done I was told, no one available to sign a check and they would not be in that day. I told them I would wait and sat down.
As each new person came into the office I politely asked them if they were there to collect a late payment as well. It was only after I asked the third person that by some miracle, a cheque signatory turned up from inside the premises and handed me a cheque. It works, but you must be polite.

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