The customer is always right, right? If so, many Australian businesses have some serious customer service problems.
A recent study found that one in 10 consumers feel that businesses don’t care about them, a proportion that has worryingly doubled over the past year.
So what can you do to appease these increasingly irate purse-string holders? And where are Aussie start-ups going wrong in the first place?
Today, we explain the six key things you have to get right to improve your customer service.