The Warranty Group says it will honour all extended warranties for Dick Smith customers

dick smith

The company that provides extended warranty services for products sold at Dick Smith has said it will honour all valid claims from Dick Smith stores in Australia and New Zealand, including those sold after the retail chain collapsed.

The policy will cover 135,000 extended warranties, worth more than $2 million in retail value, that were left exposed by the receivership of Dick Smith.

The Warranty Group said in a statement today the policy will cover extended warranty contracts sold both prior to, and after, Dick Smith collapsed.

“We’ve made this decision because it is the right thing to do by our customers,” said Hemaka Perera, director of sales for The Warranty Group in Southeast Asia.

“The closure of Dick Smith retail stores is unfortunate and we want to give our loyal customers the peace of mind we promised when they chose to buy products from Dick Smith.”

The Warranty Group has been the sole supplier of extended warranties to Dick Smith since 2008.

The company said the sale of the Dick Smith online business to entrepreneur Ruslan Kogan will not affect warranties on previously sold by Dick Smith.

As previously reported by SmartCompany Kogan has secured Dick Smith’s trademarks, websites, domain names and customer and loyalty databases for an undisclosed sum and plans to operate the Dick Smith brand in Australia and New Zealand separately from the business.


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