This Fitzroy business says it’s breaking up with Uber Eats after the platform said “the weather” could be limiting its deliveries
Monday, May 14, 2018/
A Fitzroy bourbon bar is the latest hospitality business to publicly announce its breakup with Uber Eats, with the owner saying he was told by the platform algorithm issues and “the weather” had limited his business to a smaller delivery radius than its competitors.
The Kodiak Club told its Facebook followers it was leaving the food delivery platform last week, sharing the story of fellow Melbourne business Pizza Religion, which last year told SmartCompany the high commissions taken by the platform were not sustainable.
Kodiak Club owner James Cullen tells SmartCompany he and his business partner inherited the Uber Eats account for the business when they took over operations six months ago.
About a month into taking orders, it became apparent there were only a few orders coming through each night and the venue was only showing up as an option for UberEATS users in the immediate suburbs of Fitzroy and Carlton.
This is despite other venues in the same strip as the Kodiak Club, on Melbourne’s busy Brunswick Street, having listings that show up for users in more distant suburbs, including the Melbourne CBD, Cullen says.
The owners knew this was the case because they tested it a number of times; Cullen says management opened the Uber Eats app on their own devices when in locations like Southbank and could see their Brunswick Street competitors listed as available to users in that area, but not the Kodiak Club.
The business contacted Uber Eats for an explanation, which Cullen says was far from satisfactory.
“They basically said that our radius was set by some algorithm to do with the weather and the availability of drivers,” he says.
With no offers from the delivery platform to improve the company’s listing, the Kodiak Club decided enough was enough.
Cullen says this was the final straw after a range of other concerns the business had about Uber Eats, including the 30% commission Uber was taking on orders, as well as late drivers and even one incident where an Uber driver took off with an order clearly marked as a Foodora delivery.
“My partner also plenty of times got in the car [with an Uber Eats order] so that we could just do the delivery ourselves,” Cullen says.
The Kodiak Club is currently examining the possibility of doing all its delivery in house, planning a “Kodiak Catering” model that would see it have complete control over logistics.
Cullen says the business was also concerned about the amount of cash Uber Eats drivers make on each order, saying it views the Uber Eats model means drivers are paid “so poorly”.
In a Facebook post, the business called for other venues to also leave the platform, saying they should “take a stand for integrity and service”.
SmartCompany contacted Uber Eats for comment on how its algorithm affects the delivery radius of a venue.
The company would not comment on individual cases, but said the delivery radius companies have on the platform is “dynamic” and change due to factors like rain or during busy periods.