EBay Australia’s sneaky tactic to protect its patch from the Amazon invasion
Monday, May 28, 2018/
EBay has barred sellers from using Amazon’s fulfilment service, in an unprecedented new tactic to fend off the advances of the “sleeping giant” of Australian online retail.
Amazon’s fulfilment business — a service where warehouses stock and ship products on behalf of sellers — is an increasingly popular perk that is absent from eBay’s offering and a huge advantage to Amazon.
EBay Australia confirmed to The New Daily the ban is exclusive to Australia and has not been introduced in any other eBay marketplace.
So, for example, US sellers can safely use Amazon fulfilment to stock products sold by eBay, but sellers in Australia cannot.
This is the first indication of eBay directly fighting back against the newcomer.
When The New Daily contacted eBay Australia just six months ago, before Amazon’s local launch, managing director Tim MacKinnon had shown no signs of concern, claiming Amazon would “drive the pace of innovation” in online retail.
“Competition is healthy,” he said.
EBay dismissed any suggestion the ban was introduced to ward off Amazon, saying it was imposed to “limit confusion” for Australian consumers.
It argued it was not a ban but a “restriction” on third-party fulfilment.
“Our fulfilment policy was revised earlier this year to limit confusion among Australian buyers as to whom they purchased their items from, where their data has gone, and who to contact should they require customer service or seek to make a return,” a spokeswoman said.
“The policy does not ban the use of third-party fulfilment on ebay.com.au but restricts the use of third-party fulfilment undertaken by retailers or marketplace operators for purchases made on ebay.com.au only.
“This policy only applies to Australia.”
It also admitted a seller’s visibility on eBay’s website would be “lowered” should a seller breach the policy.
E-commerce analyst Scott Kilmartin said eBay’s message to sellers is clear.
“If you use Amazon fulfilment, you’re at risk of losing your search ranking on eBay,” he said.
“I’m not sure if eBay Australia is doing this, but their policy does indicate that they’re definitely willing to take action.”
Search throttling tactics
EBay in the US was recently accused of manipulating search results for several listings, favouring sellers who do not engage in ‘dropshipping’ — the use of fulfilment with other marketplaces, including Amazon.
When The New Daily quizzed eBay on whether it was using ‘search throttling’ in its Australian marketplace, it offered some clues.
“The appearance or placement of listings in search and browse results depend on a variety of factors, including but not limited to sellers’ compliance with eBay policies and listing practices,” a spokeswoman said.
“Actions were recently taken against sellers because these sellers were not complying with eBay policies. We cannot go into specifics because that is confidential …”
“Changes to search algorithms and trust is ongoing and may impact Australian sellers from time to time.”
Why eBay is targeting Australia
Kilmartin said Amazon’s greatest advantage against eBay is fulfilment.
“Overseas, there have been cases where a buyer orders a product from eBay and it shows up on their doorstep in an Amazon-branded box — this is a huge branding problem,” he said.
“This plants doubt in the buyer’s mind and it might prompt them to check out Amazon or question whether going directly to Amazon may be faster.
“This is eBay’s way of holding its ground in Australia. EBay is absolutely pre-emptively defending its patch.”
Kilmartin said the big question is whether the ban is a trial.
“I think they’ll be looking at how this is received by sellers to decide whether to introduce it in other markets,” he said.
“They’re dancing a fine line. They could risk pushing sellers away by being too restrictive.”
Amazon.com.au last month grew to 14,000 sellers, of which about 3000 already take advantage of its fulfilment warehouse. Amazon has a warehouse in Melbourne and will soon open a second site in Sydney.
Amazon declined to comment on eBay’s restrictions.