EBay tops list of Australia’s most popular shopping websites, as shopping forum OzBargain rises up the ranks

4000 screenshots later, shopping was a Clinch for Sharon Clark

Ebay is by far the most frequented shopping website by Australian consumers but the growing popularity of shopping forum OzBargain shows the “power” is now truly in the hands of shoppers, according to one online retail expert.

According to a study by Roy Morgan Research, more than 7.8 million Australian shoppers aged 14 and older visited eBay in an average four-week period between July 2015 and June 2016.

This compares to close to 3.8 million Australians who visited Amazon in an average four weeks in the same period.

Recently-listed retailer Kogan.com is the third most frequented shopping site, according to the research, with 1.35 million visitors in an a four-week period, followed by Groupon (1.32 million), Scoopon (977,000) and CatchOfTheDay (971,000).

In seventh place on the list of most visited shopping websites is OzBargain, a community-based forum dedicated to finding the best bargains on offer.

OzBargain allows shoppers to share and vote on offers and promotions from retailers, while merchants are also allowed to list their deals on the site.

The site is attracting 948,000 monthly visitors, according to the Roy Morgan research, which is 2.5 times the number of visitors it was attracting four years ago in 2012.

Why shoppers are attracted to online forums

OzBargain does not sell products directly but is instead a marketplace for opinions and reviews by shoppers themselves.

Paul Greenberg, executive chairman and founder of the National Online Retail Association, told SmartCompany it’s not surprising to see the likes of eBay and Amazon at the top of the Roy Morgan list as those sites are the online equivalents of shopping centres, which naturally attract more traffic than a single store.

But Greenberg believes the increasingly popularity of forum-style sites such as OzBargain demonstrates the “shopper is in control”.

“Customers trust other customers,” he says.

“Forums and social media have never been more important.”

Greenberg is also the co-founder of DealsDirect.com.au and has worked with OzBargain in the past. He says Australians shoppers are increasingly savvy when it comes to shopping online and this is important given the fragmented nature of online retail.

“There are a lot of big unknowns out there,” he says.

“[Consumers] hunt in a pack, they like to shop together.”

Who’s winning in the online retail game

According to Roy Morgan, approximately 8.3 million Australians are now making a purchase online in an average four weeks, which represents an increase of 37% on 2012 levels.

However, Roy Morgan Research chief executive Michele Levine said in a statement eBay and Amazon increased their unique monthly audience by 5% and 17% respectively over the same period, which indicates established players in the market are not seeing the growth in their audiences match overall sector growth.

While Greenberg says there has been considerable consolidation among group-buying sites in the market during that period, the “real beneficiaries” of the rise of online shopping in Australia has been the big retailers, such as Myer and Super Retail Group.

“The real winners of the online retail boom are the big boys … they’ve got with the program,” he says.

“It’s taken them awhile but they are all there and all winning.”

Greenberg says it is becoming clear that Australian shoppers like “multiple touchpoints” with brands and retailers that have both online and bricks-and-mortar operations are benefiting from this trend.

“We’re even seeing some of the younger [online] retailers like Mon Purse and Shoes of Prey opening physical stores,” he says.

The most frequented shopping websites, according to Roy Morgan:

Shopping website Number of Australian visitors in average four-week period
1. eBay 7.814 million
2. Amazon 3.782 million
3. Kogan.com 1.353 million
4. Groupon 1.321 million
5. Scoopon 977,000
6. CatchOfTheDay 971,000
7. OzBargain 948,000
8. MyShopping 789,000
9. Getprice 616,000
10. LivingSocial 604,000
11. DealsDirect.com.au 545,000
12. GraysOnline 521,000
13. Cudo 469,000
14. Deals.com.au 327,000
15. Google Shopping 269,000
16. Lasoo 222,000
17. Spreets 202,000

 

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Philip Cohen
4 years ago

Did someone mention eBay?

“There are a lot of questions out there and I don’t have any of the answers,”—eBay CEO Devin Wenig, Goldman Sachs Technology And Internet Conference, 10 Feb. 2016.

2016 Second Quarter Sales: EBAY +3%; AMZN +31%—LOL …

Fortunately, it’s otherwise always been easy to tell when an eBay spokesperson is being disingenuous—their lips are moving …

And, notwithstanding the constant stream of disingenuous and delusional nonsense that flows from eBay/PayPal, the share price history of these two clunky operators demonstrates the reality:

Aug 2007: (pre John Donahoe) EBAY ~$40; AMZN ~$40;
Jul 2015 (pre eBay-PayPal split): EBAY ~$66; AMZN ~$480;
Jul 2015 (post-split): EBAY ~$28; PYPL ~$37; AMZN ~$530;
Recently: EBAY ~$31; PYPL ~$37; AMZN ~$760—LOL …

PayPal is still standing still, and eBay has for years been effectively going backwards.

Notwithstanding the “spin-off” of PayPal from eBay, eBay and “PreyPal” remain effectively joined at the hip—for at least the next five years—and anyone that thinks otherwise is simply uninformed; and, thanks to a continuation of most of the destructive policies introduced over the eight year reign (2007–2015) of the “Pain from Bain”, John Joseph Donahoe II, the eBay marketplace is continuing on its slow journey down the toilet; nevertheless, during Johnny Ho’s occupation of the eBay corner office, this cretin and his gang of hand-picked Keystone Kops still managed to obtain for themselves massive, unearned, “performance” bonuses—while the company’s shareholders received not one penny.

PayPal’s one-time adoptive parent, eBay, is likely the most unscrupulous commercial entity operating on this planet; but, have no fear, eBay is an equal-opportunity fraudster; demonstrably, they will knowingly aid and abet the defrauding of buyers by unscrupulous eBay merchants who bid on their own auctions, and, conversely, of honest sellers by unscrupulous buyers—as long as there is a financial benefit in such fraud for eBay.

eBay’s auction format has been atrophying ever since 2008 when the cretinous Johnny Ho further anonymized bidder IDs to better hide, and further aid and abet, demonstrably rampant shill bidding fraud on consumers by unscrupulous sellers. As time has passed, fewer and fewer people remain naïve enough to still believe that, contrary to its claims, eBay has ever had any intention of protecting consumers from such rampant auction fraud—from which eBay profits. eBay is not concerned about “fraud” unless it directly impacts eBay; eBay has only ever been interested in their FVF, regardless of whether or not the transaction is a fraudulent one. And, a few years ago, eBay raised their final valuation fee (FVF) to 10%, and also removed the fee tiers that moderated the fee paid on higher value items. And so, eBay as a whole has likewise, and deservedly, continued to atrophy.

In early January eBay invited consumers to auction their unwanted Xmas gifts on eBay. And, if you didn’t know what your unwanted gift may be worth, eBay’s advice was to start the auction at 99c and watch the fun—as your item likely sold for 99c—always presuming you weren’t bidding on the auction yourself (and assuming that you or anyone else was able to find the listing in eBay’s manipulated search), in which case you would likely finish up buying it yourself; but that’s OK with eBay too; they don’t mind whether the sale is real or faux, as long as they get their final valuation fee.

eBay’s “sell through” rate is now so abysmally low that in their “Completed Listings”, whereas they show “sold” items for 90 days, they now show “unsold” items for only 30 days, and that even after they had earlier stopped indicating unsold items in “red” because it looked like too much blood in the water! Which invites the question, how can you tell when eBay is being disingenuous? Their lips are moving …

The eBay executive suite—where the incompetent mingle with the disingenuous, the unscrupulous, the malevolent, the outright criminal, and the just plain stupid. …

For a detailed analysis of the ugly reality of eBay’s demonstrable, calculated, facilitation of endemic shill bidding fraud on consumers on its auctions marketplace—Google “Shill Bidding on eBay: Case Study #5”

Nicki A Vogel
Nicki A Vogel
4 years ago

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