Revealed: The 50 most searched for online retail outlets since the start of COVID-19


Home renovation items, food delivery, office supplies and exercise equipment were among the most searched for items during the first wave of coronavirus lockdowns, according to a recent report about online retail outlets in Australia from SEMrush.

The 50 most searched for online retail outlets were: 

  1. Bunnings Warehouse
  2. Amazon Australia
  3. Woolworths
  4. Kmart
  5. JB Hi-Fi
  6. Big W
  7. Coles
  8. Microsoft
  9. Harvey Norman
  10. Officeworks
  11. Target
  12. Kogan
  13. Catch
  14. Chemist Warehouse
  15. Myer
  16. IKEA
  17. The Good Guys
  18. Supercheap Auto
  19. The Iconic
  20. Dan Murphy’s
  21. EB Games
  22. Spotlight
  23. David Jones
  24. Rebel
  25. ASOS
  26. Cotton On
  27. BCF
  28. Fantastic Furniture
  29. Priceline
  30. Booktopia
  31. Best & Less
  32. Mecca
  33. Ozsale
  34. City Beach
  35. HP
  36. Forever New
  37. Adore Beauty
  38. Bonds
  39. SurfStitch
  40. Sephora
  41. Vistaprint
  42. Jeanswest
  43. Showpo
  44. Nourished Life
  45. Birdsnest
  46. Marks & Spencer
  47. Beserk
  48. Naked Wines
  49. GraysOnline
  50. Anaconda


Home and garden retailer Bunnings recorded the highest website search traffic, according to data captured in June 2020 by analytics platform SEMrush. The DIY retailer’s traffic was up 74% year-on-year, with 5.7 million more visitors than second-placed Amazon Australia.

In the top 10 online retail outlets, there were five department stores, four retailers that specialise in electronic and office supplies, and one home and hardware retailer.

The Iconic, ASOS, Cotton On, Showpo and Birdsnest were among the clothing retailers to make the list of 50, while beauty retailers Mecca, Adore Beauty and Sephora also made the list. 

“Department stores made up the majority of the top 50 retailers, [and] SEMrush’s data shows a clear trend in consumer preference towards at-home items with Bunnings, Spotlight and IKEA all experiencing significant spikes in website traffic during the past year,” said SEMrush head of global marketing Olga Andrienko.

During the second quarter of the year, there were a total of 633 million visits to department store websites, 413 million to electronics and office retailers, and 410 million to home and hardware retailers.

“People are investing more in their homes, be it from furniture and outdoor supplies for home improvements, or gadgets and tech to enhance lifestyle in lockdown and of course department stores. The data suggests people are looking for good quality products at affordable prices and they are spending their time online in a COVID-safe environment in order to do so,” said Andreinko.

“Changes in consumer preference is not only reflected in the website traffic, but also in the search volumes, with a significant reduction in searching for flights, especially with searches relating to cheaper flight websites such as Webjet, AirAsia and Jetstar,” she added. 

The SEMRush data also showed a significant increase in searches for outdoor accessories and vehicles, including motorbikes, caravans and bikes, which reflected increased website traffic to the websites of retailers such as Bunnings, BCF and Rebel Sports.  

Department Stores 

From the report, SEMRush noted that consumers are gravitating towards the idea of a “one-stop-shop”: 

  • In the past three months, site traffic for department stores was higher than any other sector, with more than 63.5 million visits — an increase of 58% year-on-year;
  • Department stores recorded a total of 633 million visits in the second quarter;
  • Amazon Australia saw an increase of 124% from June 2019 to June 2020; and
  • Kmart traffic was up 69% for the same period.

Electronics and office

Electronic retailers recorded a total of 413 million site visits during the second quarter, with JB Hi-Fi seeing its site visitors increasing by more than 43 million during the quarter, compared to the first quarter of the year. 

Home and hardware 

The home and hardware category has also been popular among Australian shoppers, with the category notching up 410 million visits in the second quarter of the year, across all retail outlets.

Taking out the top position in this category, and for the list overall, was Bunnings with a 75% spike in website traffic, compared to the year before. Meanwhile, Ikea more than doubled its site traffic compared to June 2019, according to SEMRush, which Spotlight saw its website traffic increase by 61%.

Health and beauty

Health and beauty retailers recorded 92 million site visits in the second quarter of 2020, according to the SEMRush data. This category includes the likes of Chemist Warehouse, which saw its website visits increase by 21 million since earlier in the year.


Alcohol retailer Dan Murphy’s took out the 20th position on the list, with search traffic to its website increasing by 76% year-on-year, while Naked Wines came in at number 48 on the list.

SEMRush said in a statement that alcohol retailers also increased their search advertising during the period, or started do so for the first time, including Dan Murphy’s, Boozebud, BWS, Hellodrinks and Tipple.

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