Industries

Customers are leaving Optus, Telstra, TPG for smaller players offering better deals

Emma Elsworthy

20 May 2022

Australians are bailing on the top three biggest telcos in favour of lesser-known names for a better price point for their internet, according to a new report from the ACCC.

Election 2022: Morrison promises more than $100 million to fix mobile blackspots and connectivity issues in urban fringes

Melissa Coade

22 April 2022

Scott Morrison announced the funding on Thursday morning, declaring his government was committed to improving the lives of people in outer urban and urban fringe areas.

Election 2022: What’s next for the NBN? Here’s what Labor and the Coalition are promising

Mark A Gregory

14 April 2022

Let’s take a look at the current state of the National Broadband Network, and what the major political parties have announced in the lead up to the federal election.

Optus experiencing “major outage” affecting thousands of customers

Emma Elsworthy

5 April 2022

Optus customers have been unable to make or receive phone calls this morning after the telco confirmed a "major outage" affecting services.

Telstra’s Andy Penn’s shock retirement: The highs and lows of his seven-year tenure

Emma Elsworthy

30 March 2022

Telstra CEO Andrew Penn will retire after seven years in the top job, the telco has announced, with chief financial officer Vicki Brady to take the reins in September.

Telstra announces first-of-its-kind partnership to take on Elon Musk’s Starlink

Emma Elsworthy

7 March 2022

Telstra is taking on Elon Musk in the regions with a first-of-its-kind new partnership with a UK-based satellite internet service to bolster remote connectivity.

Telstra’s billion-dollar plan to speed up Australia’s “woeful” internet

Emma Elsworthy

3 February 2022

Internet in Australia could become 10 times faster after Telstra confirmed it would spend $1.6 billion on infrastructure to bolster connectivity and speed.

Dependable data issues raised again at regional internet review

Jackson Graham

6 October 2021

Internet Australia says the same concerns about regional internet are being repeated in an inquiry every three years. 

“Alarming and unacceptable”: Optus pays back $800,000 after SMEs charged for services they didn’t use

Eloise Keating

29 September 2021

Almost 1000 SMEs have received close to $800,000 in refunds from Optus, after an investigation by the communications watchdog found they were incorrectly charged for landline phone services they didn't use.

Small business complaints about telco services hit ‘surprising’ three-year high

Lois Maskiell

22 September 2021

The number of complaints from small businesses about phone and internet services has reached a three-year high last financial year, the Telecommunications Industry Ombudsman has revealed.