Alan Joyce’s $19 million mansion egged as Qantas customer reports a 22-hour wait time on hold

qantas

Qantas Group CEO Alan Joyce's $19 million home was vandalised on Monday evening. Source: AAP Image/Dan Himbrechts

Bringing a new meaning to the phrase “egg on your face”, Qantas CEO Alan Joyce’s Sydney home was egged and strewn with toilet paper on Monday night as the daily traveller chaos continues for the national airline.

Joyce paid $19 million for the Mosman mansion — which has six bedrooms and ocean views — and has been spotted living in the affluent spot since May this year, though neighbours said they did not see the culprits.

While police say there are no leads yet on whether the vandalism was targeted, there’s currently no shortage of unhappy customers, workers and former workers during what could be the most turbulent time in Qantas’s history.

Last week, more than half of all passengers flying Qantas and Virgin Australia were dealt either flight cancellations or flight delays, with more than one in 20 Qantas domestic flights binned altogether amid staff shortages.

Still, it could’ve been worse. Virgin had double the cancellations of the competitor airline at 14.7%.

And if travellers managed to board a flight, there was no guarantee their luggage did too.

An outsourced baggage handler had claimed one in 10 bags were not making flights at Sydney domestic terminal.

The worker, who remained anonymous, told The Guardian Australia that of the 100 trolleys handled each day at the Sydney domestic airport, “these days there are about 10 [trolleys] each day that just don’t make it on”, where each trolley carries 30 to 40 items of luggage.

But Qantas disputed this, calling the one in 10 figure “wrong”.

“The rate of mishandled baggage across the Qantas network over the past four weeks is less than 1% and our teams are working hard to get this figure down further,” a spokesperson said.

Either way, the airline’s baggage handlers are in short supply following a 2020 decision to outsource 1700 of the roles to third parties.

One of the companies Qantas has engaged to provide baggage handling, Swissport, is going as far as incentivising staff $50 a day to turn up to their shifts at Sydney airport for the rest of the year.

It comes as Qantas engineers will vote on industrial action this week after enterprise bargaining talks broke down between the airline group and trade union the Australian Licensed Aircraft Engineers Association (ALAEA).

Workers are asking for a 12% pay increase which they say would reflect a 3% pay rise per annum since 2018, the lower end of the Reserve Bank’s expected wage outcome.

Earlier in the year, Qantas promised workers a one-off boost payment of $5000 and the promise of 1000 shares currently worth $4500 in August 2023, but the union called that a bribe.

The bonus was dependent upon staff signing an enterprise agreement that only gave them a 2% pay increase — and only after a two-year wage freeze.

Joyce was remunerated to the tune of $1.98 million in 2020-21, according to the airline’s annual report, a bitter pill for many former and current staff to swallow amid mass layoffs and the salary negotiations.

It was up $250,000 from 2020, though significantly down from Joyce’s $10 million salary in 2019.

And it’s not just the workers who are steaming at the ears. Along with the travel agents who had their commission slashed from 5% to 1% last month, Qantas customers are irate.

One SmartCompany reader claimed she spent 22 hours on hold in an effort to retrieve an $822 voucher.

“Bet I never see it. Robbery. Daylight robbery. SACK JOYCE,” she wrote.

But it seems the besieged CEO is staying put, at least for now.

COMMENTS

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Juris
Juris
1 month ago

This dude is a cretin he should just fuck off.

Rob
Rob
1 month ago

The truth is, flights are actually being cancelled to eliminate empty seats. It’s all about saving fuel. IF staff shortages was the real issue, this proves that QANTAS sacking 9000 staff was a monumental mistake! Joyce is running the airline off into the ditch and needs to go. Did someone say Extraordinary Board Meeting?

IAN - THE FREQUENT FLYER
IAN - THE FREQUENT FLYER
1 month ago
Reply to  Rob

I think you mean Extraordinary SHAREHOLDERS Meeting.

Barry
Barry
1 month ago

Hi Juris – can you clarify who the cretin is? The person investing 22 hours on hold or the man running one of the few financially strong airlines in the world?

PJ
PJ
1 month ago
Reply to  Barry

Barry – if that’s ur real name – u have no idea mate. Have u flown with Qantas recently? I fly every second week and it’s just become a farce

Lord
Lord
1 month ago
Reply to  Barry

Financially secured with Liberal party welfare.

Maureen Prince
Maureen Prince
1 month ago

I recently booked a business class flight to the Gold Coast from Melbourne. My flight was cancelled and replaced by another, this plane looked like a hire plane, it did not have any business section and all seats were the same (terrible). Then the plane was delayed at the gate and the pilot said we were waiting for a passenger (which I knew was untrue because they wait for no one). Five minutes later he admitted it wasn’t a passenger but the luggage, which was loaded on 30 minutes later. I flew back via Virgin. The flight was brilliant, we left on time and our luggage was loaded ok, Never fly Qantas or Jetstar again.

IAN - THE FREQUENT FLYER
IAN - THE FREQUENT FLYER
1 month ago

In my view, Joyce has destroyed the once highly held Qantas brand name in the eyes of the public. In addition, it is clear than morale among Qantas staff members is now at an all time low. This will ultimately have a negative impact on Qantas’ profitability in future years. Notwithstanding, the vandalism of Joyce’s home is a disgraceful criminal act.

Jamelia Watson
Jamelia Watson
1 month ago

Alan Joyce should have gone years ago. He is destroying our Australian Pride and Joy “ Qantas “ . He is not disadvantaged and living a life of luxury.

AgentGerko
AgentGerko
1 month ago

Couldn’t happen to a nicer man. Mr Joyce has no empathy with anyone. Couldn’t give a rat’s about customers, staff, travel agents, etc. I’m alright Jack, he says. There are few people in Australia as thoroughly disliked as Joyce for single handedly ruining a great Australian icon.

Nancy Olsen
Nancy Olsen
1 month ago

Qantas lost my bag on the way up to Bali over a month ago and I have not seen it again. Any attempts to contact Customer Care were a waste of time. Nobody ever contacted me and reservations had the standard script. You have to speak to Customer Care. I have renamed them Qantas we just don’t care department!!! Will I ever see any compensation for clothing and phone called I purchased and tolls call to Qantas from Bali. I highly doubt it. Qantas if you can’t provide a decent service stop selling seats. I paid over $1400 to get to Bali and the trip was ruined had I had no clothing etc and each day had to sit on the phone to try and track down my bag!!! Qantas you should be ashamed at they way you treat your customers.

Carmel broadhurst
Carmel broadhurst
1 month ago
Reply to  Nancy Olsen

I only ever take carry on baggage been thru this too often

Steve
Steve
1 month ago

I’m done with Qantas after flying on qf2 earlier this year. It’s Sia for international and Virgin for domestic from now on

Leroy
Leroy
1 month ago

Joyce shut the company down globally and was not made accountable. During Covid he & other board members made obscene money whilst other staff struggled. He made too many people redundant that had valuable skills and punished those that stayed with disgusting EVA’S. Punish him by all means but don’t forget those that have allowed him to do this terrible thing too an Australian icon. Take all there bonuses off them all. Just saying.

Corrinne Olsen
Corrinne Olsen
1 month ago

I will never ever fly Qantas again after the ordeal I have just had to deal with.. arrived on holidays in Bali with no luggage … with no contact number or way of being able to speak to a representative from Qantas I had to ask my travel agent to take the time to follow up. At the airport we were offered $60 for two people to compensate.. after call after call, checking the website daily nothing! Finally our bags arrive 1 week later. We had to purchase clothes and toiletries to get by.. when going home we when then charged an additional $380’for excess luggage.. with Qantas ground staff telling me to pay or stay!! Disgusting attitude! I will tell everyone I know how bad Qantas customer service is – and highly recommend they choose another airline!!

Paul
Paul
1 month ago

This guy has to go he gets ,not earns all that money and gets rid of all the good workers and employs casuals

Paul
Paul
1 month ago

Airline makes 1.6 million loss Joyce gets a 2 million bonus how do I apply for his job I’ll do it for 1 million

Mike
Mike
1 month ago

And he was voted Australian of the year for sacking most of the workforce. What a joke. He should have been sacked the day after he started.

WARREN James Strong
WARREN James Strong
1 month ago

I arrived in Sydney from Manila Monday due to the lack of staff and waited for approximately hour to get my suitcase and when I got to the Domestic Terminal 3 I was informed my flight was cancelled. I was held over until for hours and eventually got a flight to the GC. Quantas is on the nose and I will never fly with them again.

Stuart Caling
Stuart Caling
1 month ago

After seven hours on hold and a recorded message at Brisbane that said, “IF we find your bag, we’ll contact you”, I had to pay $3000 to fly myself back from Singapore to FIND MY OWN FUCKING BAG!
And then QF complains state the issue was resolved within 24 hours.

Max O'Brien
Max O'Brien
1 month ago

It was not the government’s

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