In reference to your story on Gerry Harvey and online retail. I lived for 20 years in the USA. Towards the end I never bought anything of the type that Harvey sells in shops. Always went on-line, compared, ordered, and it came the next couple of days. Any problem, returned it, no issue. What I miss here is the fast internet, but it will come. Gerry Harvey is a dinosaur, he is just a clever business man who copied overseas ideas. More than one has gone broke recently, won’t be the least bit surprised to see it happen to him.
See also Top 10 online retailers