I think people shouldn’t jump to conclusions on this flight attendant. The attendant preparing the meal could have given the serving flight attendant the wrong meal or a number of other things. But I don’t think it matters if you are a PM, president, the airline’s most frequent flier…whoever…you need to treat people with respect. Just because you have a title and have a busy life doesn’t give you any right to yell or make a scene, especially about something so minor and fixable like the wrong meal during dinner. Perhaps the flight crew can look back and learn from the mistake, but so can the PM about learning how to treat and approach people when things don’t go his way.