Tom O’Toole
How can I effectively delegate tasks to my staff?
This article first appeared on December 1, 2010. I’ve started up my business and have taken on my first members of staff. I’m glad to…
How do you manage to stay motivated over the years?
I often get asked how I keep myself motivated after all these years. In the early days, I would have that goal of an overseas holiday or a n…
What are the key qualities you look for in a supplier, beyond price?
Whether it’s our bank, butcher or insurance broker, we need to have a good working relationship. It has to be win/win. The supplier…
A nearby business wants to strike up a partnership arrangement. Should I do this?
I run a floristry and a nearby bridal business wants to strike up a partnership arrangement. Should I do this? If so, how should I structure…
Are there any good tactics to encourage repeat sales from customers?
Are there any good tactics to encourage repeat sales from customers, other than big, formalised loyalty programs? I believe it’s p…
I’ve started up a retail business in a regional town. How can I build a rapport with the local community?
I’ve started up a retail business in a regional town. How can I build a rapport with the local community and provide the warmth that many …
What tactics should I use to ensure our customer service is up to scratch?
What tactics should I use to ensure our customer service is up to scratch? Do I need guidelines and training? There are many, many…
With rising cost pressures, how do I pass this on to our customers in a way that won’t drive them away?
We’ve recently noticed quite a few extra cost pressures on our retail business – everything from energy, to staff, to suppliers seems to…
Is it better to do sales training in-house or get external help?
Is it better to do training in-house or get external help? I’m on a limited budget but I feel I do not have enough time to train my sales …
Is it better to have gradual, incremental price increases or one large hike?
One of the biggest mistakes I have made is not acting quickly enough to increase prices when needed. Pricing is critically important. …
