Mr Kangaroo gets extra bounce from wage subsidy

wage subsidy

Mr Kangaroo online customer service consultant, Xinqing Liu. Source: Supplied.

Tourism operator Mr Kangaroo had been creating magical Australian experiences for international visitors since 2016.

When the Covid-19 pandemic closed international borders, Mr Kangaroo saw an opportunity to cater to Asian travellers within Australia.

The business used a wage subsidy from the Jobs Victoria Fund to hire a new Mandarin-speaking online customer service consultant, Xinqing Liu.

Getting back on track

Owner Alan Liu says Xinqing is a great fit with Mr Kangaroo’s new customers, thanks to her strong Mandarin language skills and friendly manner.

Xinqing’s local knowledge, combined with fluency in Mandarin, means she can work closely with new customers and make sure their travel plans go smoothly.

Xinqing’s position through is supported by a Jobs Victoria wage subsidy for a year, through to April 2022, helping the business adapt and adjust to the changing tourism environment.

The road to recovery

Mr Kangaroo, like other Australian travel businesses, has been challenged by the pandemic and changes to international travel.

Liu says turnover has recently recovered by 20-30%, with the business now able to cover costs again, as local lockdowns have lifted and domestic tourism has picked up.

“Australia is safe now and everybody feels safe to go out,” Alan says.

Looking ahead, Liu is optimistic about the future.

Apply for a wage subsidy for your business today.

jobs victoria
Jobs Victoria

Jobs Victoria can help businesses find the people they need and Victorians find their way back to work. Call 1300 208 575 or visit jobs.vic.gov.au/fund.

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