customer support

eBook: Drive conversational experiences for a future-ready customer support strategy

Sponsored by Intercom

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Intercom customer support strategy Download eBook now

Unlock the power of conversational support to fuel customer retention and business growth.

Customer support organisations have the unique chance to get personal in today’s digital age, leveraging technology to transform customer relationships and outcomes.

Intercom commissioned Forrester Consulting to evaluate current customer support priorities and practices, the challenges support leaders face with their process and technologies, and the benefits and opportunities they find in conversational support solutions.

Firms that can best leverage the power of conversational support are positioned to drive customer retention, customer satisfaction, and business efficiency, resulting in increased competitiveness and resiliency.

This study found three key learnings to help your business grow:

  • Delivering messenger-based support experiences are business-critical
  • Poor agent experience and inefficient technology stacks slow progress
  • Conversational support solutions drive customers and business

Download this report to explore how to strategise customer service through conversational experiences.

Download eBook now
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Intercom

Intercom is a customer communications platform that helps businesses build better customer relationships, and features the world’s best Messenger. It’s the only platform that delivers conversational experiences across the customer journey, with solutions for sales, marketing and support teams. Intercom brings a more personalised experience to all business-customer communication, powering 500 million conversations per month and connecting four billion unique users worldwide across 25,000+ paying customers — including Atlassian, Amazon and Lyft.

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