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It’s rare for small and midsize businesses (SMBs) to have the upper hand. So often, enterprises can more easily overcome the barriers – especially those around resources and financing – that can stop a small business in its tracks.
Rowena Westphalen, SVP Innovation, AI, and Customer Advisory for Salesforce, APAC reflects on the rise of autonomous AI agents and the announcement of Agentforce at the recent Dreamforce event.