Technological advances, avoiding the commute, a break from office dramas and tedium: it’s no surprise more workers are asking to work from home.
For businesses trying to be an employer of choice and keen to retain key employees, particularly senior women, flexible working arrangements can deliver a competitive advantage.
But a recent ruling forcing Telstra to compensate an employee working from home who hurt her shoulder after falling down a flight of stairs is food for thought for businesses keen to be adaptable.
Telstra employee Dale Hargreaves in 2006 fell down the stairs twice while on break at home.
The Administrative Appeals Tribunal found in June this year that Hargreaves’ injuries had occurred in the “course of employment”, and she was therefore eligible for compensation under the Safety Rehabilitation and Compensation Act 1998.
The AAT also found that Hargreaves’ psychiatric condition or ailment – she later developed depression and anxiety – was caused by issues involving her return to work plans and she was entitled to compensation under the Act.
Telstra was ordered to pay the cost of all medical and related treatment expenses, and weekly compensation payments “in respect of incapacity for work for all periods when Ms Hargreaves’ ability to earn was less than the normal weekly earnings,” as well as costs related to the action.
Freehills partner Kate Jenkins says the Telstra decision is a “pretty frightening one for employers”.
“The line between personal and work has really become quite blurred,” Jenkins says.
“Twenty years ago it was quite clear – when you were at work, you were at work. The lines didn’t overlap like they do now.”
A harsh lesson for SMEs
Rae Phillips, founder and director of human resources consultant Inspire Success, says the ruling provides a message to small- and medium-sized business that they need to be proactive and organised when it comes to flexible work arrangements.
It might be as simple as a paragraph detailing the responsibilities of employers and employees, she says, or as complex as an extensive agreement which delivers rights of entry for the employer to inspect the home.
“You really need to sit down and agree who is paying for what, who is providing what, how much responsibility the employer has,” Phillips says.
Allens Arthur Robinson partner Simon Dewberry says there’s always been a limit between what is considered an employer’s responsibility versus an employee’s responsibility – but this case went beyond many people’s expectations.
“It’s just that somebody thought the limit was someone walking around in socks and falling down the stairs,” Dewberry says.
He says the ruling is something employers should take into account while weighing up working from home requests, but it cannot be used as an excuse to reject them.
Employer working from home obligations
Kate Jenkins of Freehills says the issue came to prominence a couple of years ago when the Fair Work Act encouraged businesses to accept flexible working arrangement requests – such as working part-time, job sharing or working from home – unless there are reasonable business grounds to reject them.
The onus on business is higher when the request is driven by the employee’s carer responsibilities. Companies must also be cognisant that refusing a request for flexible working arrangements might breach state and territory discrimination laws.
Industrial relations experts are quick to point out that the increased focus on working from home has not just been driven by legislation, or employees for that matter, but because employers recognise the benefits of flexible workplace arrangements – from happier workers, to improving your appeal to prospective employees and having “fresher” part-time workers rather than worn-out full-time staff.
“It’s hard to get away with being a model employer without including this,” Dewberry says.
Advocates also point out that technology enables that old concern about employees working from home – that the individual might slack off – to disappear. You may not be able to look over someone’s shoulder anymore, but employers can easily figure out if productivity or work quality is dropping off through regular emails, phone calls and deadlines.
An OHS minefield
Experts say as working from home requests and the use of contractors become more common, the occupational health and safety mind-frame needs to be extended beyond the office to the home.
“It’s not just is this person’s office safe [these days], but is this home safe?” Dewberry says.
“And the obligation to OH&S extends beyond employees. If you have contractors working from home or in a home office and one of them zaps themselves or gets their hands struck in the shredder, your obligation is no less.”
One thing to keep in mind that it is not just the working area that needs to be safe in a home office, but also facilities such as the kitchen and bathroom.