Are you making an impression?

It’s easy enough to impress me (and most people).

Just do a little extra on top of my expectations and my previous experiences.

A hotel in Atlanta did just that on my recent stay there.

They injected more humour than I was expecting: The gym is called “Sweat”, there’s was a kaleidoscope in my room and their tone in all communications was fun and casual.

They were more personable than my last hotel: Staff were a delight, right down to the cleaning staff lady who took time to greet me in a super friendly way and ask me in the hall whether everything in my room was to my satisfaction.

The little details are beyond my expectations: The mats in the elevators are changed so they say good morning or afternoon as appropriate.

What are your client’s expectations and previous experiences of businesses of your type and are you exceeding those in any memorable ways?

Kirsty Dunphey is the youngest ever Australian Telstra Young Business Woman of the Year, author of two books (her latest release is Retired at 27, If I Can do it Anyone Can) and a passionate entrepreneur who started her first business at age 15 and opened her own real estate agency at 21. Now Kirsty does lots of fun things which you can read about here. Her favourite current projects are Elephant Property, a boutique property management agency, Baby Teresa, a baby clothing line that donates an outfit to a baby in need for each one they sell and ReallySold, which helps real estate agents stop writing boring, uninteresting ads.


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