Some people get it… like the staff at Faull’s shoe shop here in Launceston where I just bought a fabulous new pair of shoes.
While I was in there I pointed out my badly scuffed, but well loved red leather boots (my staple this past winter). They organised some shoe polish for me to purchase as well. The lady helping me out then came out with some polish on a cloth to “test the colour” and proceeded to re-redden both my boots. Service – they get it.
Some people don’t get it… like the café I sat in for around 40 minutes when four of the total six customers asked for gluten free options and were told by the owner of the business that the café only had one. Listening to their customers – they didn’t get it.
Some people get it big time… like the Atrium café, also here in Launceston who, when they discovered they’d taken a little longer than their usual standard time to deliver a coffee to my friend and I the other day, brought out two complimentary little tasty treats. When I questioned whether they were gluten free (my friend has an intolerance) we were presented with a further treat – at no cost – that was gluten free. Turning a problem into an opportunity – they get it.
Get daily business news.
The latest stories, funding information, and expert advice. Free to sign up.
Do you get it?
Kirsty Dunphey is the youngest ever Australian Telstra Young Business Woman of the Year, author of two books (her latest release is Retired at 27, If I Can do it Anyone Can) and a passionate entrepreneur who started her first business at age 15 and opened her own real estate agency at 21. Now Kirsty does lots of fun things which you can read about here. Her favourite current projects are Elephant Property, a boutique property management agency, Baby Teresa, a baby clothing line that donates an outfit to a baby in need for each one they sell andReallySold, which helps real estate agents stop writing boring, uninteresting ads.