The 19 words that form the best employee feedback
Thursday, February 18, 2016/
Feedback is an important part of any employer-employee relationship, but what exactly is the secret behind giving great feedback to your staff?
Writing for Inc. author of The Talent Code, Daniel Coyle draws on recent research by US academics to reveal the key phrase leaders and managers should use when giving feedback.
The study by psychologists at Stanford, Yale, Columbia universities looked at the type of feedback school teachers give to students about essays.
The researchers found one type of feedback resonated with students more than other types and a particular phrase encouraged the students to revise their efforts, leading to improved performance.
The “magical” phrase contains just 19 words:
“I’m giving you these comments because I have very high expectations, and I know that you can reach them.”
This simple phrase, according to Coyle, creates a sense of belonging and connection.
He also believes the phrase gives three distinct signals:
- You are part of this group
- This group is special; we have higher standards here; and
- I believe you can reach those standards.
According to Coyle feedback is a vital cue to any relationship and leaders can learn some clear lessons from this research.
The first lessons are that connection and a sense of belonging is essential.
“People can’t care how much you know until they know how much you care,” says Coyle.
It’s also important that leaders don’t downplay the difficulty of a task, with Cole suggesting to in fact do the opposite.
“Emphasise the toughness of the task, and your belief that the person has what it takes,” he says.
Be honest about your situation: How vulnerability helps businesses thrive Sue Parker DARE Group founder
Own it: The 10 things you need to do to manage your personal brand Lisa Stephenson Who Am I Projects founder
Six invaluable lessons: What 20 years in aged care taught me about being an entrepreneur Natasha Chadwick NewDirection Care founder
An entrepreneurial superpower: Eight tips to help develop resilience Adala Bolto ZADI Training co-founder
Going through a lull? Five areas you should invest in when sales drop Tamara Alaveras and Sonia Majkic 3 Phase Marketing co-founders
Stop telling us how busy you are, it's boring and charmless Ian Whitworth Scene Change co-founder
Blandification™ and the state of modern branding Jeffrey Oley The Offices co-founder
Why you should find the right role for the right person — not the other way around Bruce Stronge Outfit founder