People & Human Resources

What are 10 essential interviewing skills?

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How to conduct job interviews? There are a few basic ground rules.


What are 10 essential interviewing skills?


1. Establish facts and make quality judgments for recruitment, accident investigation or market research interviews


  • Prepare logistics – suitable time and place
  • All documents (selection criteria, research questions)
  • Source and confirm interviewees


2. Determine structure and questions

  • Open vs closed
  • Inappropriate questions (leading, multifaceted, rambling, self-answered)
  • Compliance with relevant legislation
  • Behavioural questions


3. Build rapport

  • Body language
  • Greeting
  • Small talk (caution in recruitment)


4. Outline structure and process

  • Explain structure, purpose and expected length
  • Time for interviewee’s own questions
  • Gain agreement to proceed


5. Encourage participation

  • Use of silence – give the person space, time to think
  • 80/20 rule – let them do the talking


6. Establish facts

  • Seek specifics
  • Explore inconsistencies
  • Discreet note-taking


7. Control the interview

  • Time management – cover all questions
  • Manage sidetracks
  • Ensure all goals are met


8. Active listening

  • Summarise and “play back”
  • Helps check your comprehension
  • Helps keep the interview on track, on time


9. Make judgements

  • Suspend first impressions
  • Use all the interview information
  • Avoid personal bias
  • Gather additional information


10. Wrap up

  • Explain what will happen next (keep promises)
  • Offer feedback
  • Thank person


Eve Ash is a psychologist and managing director of Seven Dimensions, and co- producer with Peter Quarry of the Ash.Quarry Productions best seller 10 Essential Interviewing Skills (From the Take Away Training series)


Watch the video 10 Essential Interviewing Skills

To read more Eve Ash blogs, click here.



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