retail-experts-covid

Source: Shutterstock.

Strategy
Sophie Venz

Discovery, delivery, sustainability and inclusivity: The new focus of retail

Authors
Sophie Venz
Retail
4 minute Read

The pandemic has changed the way we do things, and the way Australians shop is no exception. While the end of 2021 saw us ease out of restrictions across the country, many habits acquired during lockdown have continued into 2022, proving that increased online shopping is here to stay. 

With the shift of consumer values during COVID-19, it’s clear the focus of retailers also needs to change — or those businesses could be left behind. 

SmartCompany Plus spoke with three retail experts to find out exactly what retailers should be focusing on as we ‘live with COVID’. Here’s what they had to say. 

A new world of discovery

COVID-19 has driven the push to online shopping by accelerating the transition for people who used to never shop online, or encouraging those who already did to do so more. 

Subscribe to keep reading

Get your first 30 days FREE
Learn more
Already a Plus member?

 

Close
SmartCompany Plus

Sign in

To connect a sign in method the email must match the one on your SmartCompany Plus account.
Or use your email
Show
Forgot your password?

Want some assistance?

Contact us on: support@smartcompany.com.au or call the hotline: +61 (03) 8623 9900.