Five lessons on scaling your customer service from Smart50 winner Foodbomb
The hospitality sector is one that’s built on strong relationships; on handshakes, trust and knowing your neighbours. In a lot of ways, it’s pretty traditional like that.
So when Foodbomb came onto the scene to simplify the venue-supplier relationship through tech, it was important for founders Paul Tory and Josh Goulburn to bring those business owners along on the journey. That meant meeting face-to-face, jumping on the phone and asking for input, all to be sure their product would actually be useful.
Now the startup is scaling, and such things are not exactly practical anymore. But they’re as important as ever.