Imagine your business operated only seven months of the year, in a remote part of Australia, with your staff responsible for the safety of 17 people who are all riding motorcycles.
Renae Kunda, the co-founder of Cape York Motorcycle Adventures, has had to think deeply on this subject to keep her business sustainable, and is now sharing her strategies.
The key is to make the training interesting, while supporting and trusting your staff.
This guide shows you:
- How to write your own rules and guides when nothing can be copied;
- How to make training rewarding and interactive; and
- Why backing your staff against customer complaints leads to more loyal employees.