Measure something new
Friday, April 15, 2011/
There are thousands of clichés about the importance of measuring and monitoring the performance of your business.
No doubt you’ve heard hundreds of them, so far be it for your Taskmaster to tell you to suck eggs. And anyway, they all have the same message – if you can’t measure it, you can’t improve it.
But how good are you at measuring stuff in your organisation?
I am sure you measure important stuff like revenue, profit, cashflow and debtor days, but what about non-financial parts of the company?
How many customer complaints do you get per month?
How many hours are spent on the average job?
How much is spent on fixing defective products or meeting warranty obligations?
How many phone inquiries do you get each month?
How much do you spend on administration each month?
How quickly are orders processes and fulfilled?
These are just some of the things you could be measuring. Add one new measurement every month and pretty soon you’ll have a powerful tool to track the progress of your business.
Get it done – today!
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