Five ways to build credibility with your customers
Tuesday, April 15, 2014/
Credibility is essential for converting contacts into customers. While you might have the better product or service. However, if you lack credibility, perceived or otherwise, chances are you won’t make the sale and your potential customer will go knocking on a competitors door.
So how do you build your credibility in the eyes of your potential customers? Contrary to popular belief credibility doesn’t start by focusing on your experience and expertise, it starts by meeting your potential customer where they are, identifying what they need and want, then easing their frustration by solving their problems.
To help you here are five ways you can establish credibility with your potential customers before you start talking about yourself.
1. Know your audience
Knowing your audience isn’t just about having an outline of your ideal client. It is about having an understanding of what is important to them, where they are at and where they want to be. The kind of understanding that allows rapport to be built quickly and an emotional connection forged, resulting in your potential customer thinking “hey, these guys get me”.
(Need a little help with this? Get a copy of the 25 must-ask questions to get inside the mind of your customer here.)
2. Talk to them in their own words
Nothing can irritate or isolate your customers and potential customers faster than big words and industry jargon. Often business owners will showcase a larger vocabulary and introduce more complex concepts in order to prove they know what they are talking about, but it rarely has that effect.
Instead it can be seen as being arrogant, egotistical and confusing, causing your target market to become annoyed and potentially lost.
If you want to increase your credibility (and appear more intelligent) talk clearly and plainly. It sounds strange I know, but the role of an expert is not to make concepts complex or confusing, it is to simplify and solve them, explaining them in a way that is easy to understand even if you know nothing about the industry or topic.
3. Hit their pain points and give them clarity
One of the fastest ways to build credibility with your audience is to understand the frustrations and problems they are experiencing and be able to articulate them.
While many people know they aren’t getting the results they want, they don’t necessarily know why. They haven’t been able to identify the real problem or issue that is holding them back or the way around it.
If you can give your potential customers clarity around what is going wrong and why, you will have their attention and establish yourself as someone who knows, and has experience in, what they are talking about.
4. Solve their problems
If after you’ve showed your potential customers what is going wrong and why, you can then show them how to fix it you immediately boost your credibility.
People want to feel heard and understood, so if you can take them to the point of pain, give them hope and then follow through with a relevant solution, you will not only establish your expertise, you will dramatically improve your chances of making the sale.
5. Offer them proof
If you want to increase your credibility, let someone else tell the story. Use stories or case studies of past or current customers who had similar challenges to the ones your potential customers are facing now and show what you did for them. Testimonials from real customers talking about real experiences with your business show your value in action.
Once you have established credibility in these five ways then start selling your experience and credentials. View talking about what you’ve done as a way to seal the deal rather than start it.
Your customers want to know what is in it for them first, before they give you their time or money, so the more customer focused you can be in your marketing and sales, the more credibility and rapport you build with your customers.
How do you build credibility with your audience?
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