Editor's Note

Wednesday 7 September

Oliver Milman /

Oliver Milman

The customer is always right, right? If so, many Australian businesses have some serious customer service problems.

A recent study found that one in 10 consumers feel that businesses don’t care about them, a proportion that has worryingly doubled over the past year.

 

So what can you do to appease these increasingly irate purse-string holders? And where are Aussie start-ups going wrong in the first place?

Today, we explain the six key things you have to get right to improve your customer service.

Elsewhere, we have news of a new collaborative working space for start-ups in Melbourne and mentor Vicki Crowe has some HR advice on how to deal with a tardy employee.

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