Australia now has its own national identity theft support service in the form of iDcare, a toll-free anonymous telephone service that offers people practical response plans following an event that threatens their personal information.
“To have one provider, that cuts across all levels of government and industries, that works with individuals to build a tailored response to their circumstances is very unique,” says the managing director of iDcare, Dr David Lacey, who is a former executive director of the Australian Crime Commission.
Located on Queensland’s Sunshine Coast, iDcare is a not-for-profit established as a joint national public-private sector initiative. Its case management centre is specifically tailored to deal with minor through to complex identity theft and misuse events.
“We respond to clients from Cairns to Esperance, of all ages, and respond to all forms of identity theft, online and physical,” Lacey says.
“A measure of our success is the ability to cut down the complexity of how our clients need to respond, to share critical knowledge, and get them feeling back in control.”
iDcare operates its 1300 432 273 (1300 IDCARE) support line from 8am to 6pm (AEDT) Monday to Friday and can be engaged online via the idcare.org website. iDcare does not collect personal details, nor does it charge for its service.