Marketing Technology Catching feelings: Why SMEs should respond to negative online reviews Stephan Ludwig 02 March, 2021
Business Advice “Hidden epidemic”: Google faces class action after business owner wins right to probe negative review Matthew Elmas 17 February, 2020
Marketing Satisfaction guarantees are all well and good — but can you actually follow through? Michel Hogan 20 August, 2019
Marketing Captivating and persuasive: The customer reviews most likely to influence purchasing decisions The Conversation 17 October, 2018
Marketing Critical response: How to deal with a bad online review of your business SmartCompany 09 November, 2015
