Australians are the must stubborn business operators in the world.
New research suggests we prefer to do business with companies that offer self-service options more than any other global region.
Technology company NCR has released findings of a global survey that suggests 61% of Australians surveyed were “much more likely” to use self-service options, compared to 55% of US users, 49% from Britain and 22% in France. Self-serve options included in the survey were ATMs, airport and hotel kiosks, online surveys and supermarket check-outs.
NCR Marketing Communications director Phil Chant told itnews.com.au: “I think Aussies are early adopters of technology… New Zealanders and Aussies like to live on the go and don’t want to stand in a queue all day.”
But Chant is hopeful that the rise of technology will not see the end of customer service: “It’s about choice, not about forcing someone to use these services. It’s about providing different options for different circumstances.”
Read more on customer service
You can help us (and help yourself)
Small and medium businesses and startups have never needed credible, independent journalism and information more than now.
That’s our job at SmartCompany: to keep you informed with the news, interviews and analysis you need to manage your way through this unprecedented crisis.
Now, there’s a way you can help us keep doing this: by becoming a SmartCompany supporter.
Even a small contribution will help us to keep doing the journalism that keeps Australia’s entrepreneurs informed.